Subject: Re: Oder ID not Available
From: Apoorv Joshi <[email-masked]>
To: Ebrahim <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Mon, 3 Aug 2020 07:03:47 -0700 (MST)

Hi Ebrahim, 

Tell him to share the Bank Statement in PDF Format showing these charges. Once the customer has done so, please raise Jira for the same. 

Regards, 
Apoorv 

From: "Ebrahim" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 3 August, 2020 13:21:27 
Subject: Re: Oder ID not Available 

Hi Team, 

The customer has shared the details that has been required as seen in attached screenshot. 

Regards, 
Ebrahim Hageb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Ebrahim" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 28 July, 2020 16:11:28 
Subject: Re: Oder ID not Available 

Hi Ebrahim 

I could not find any order for the same amount 
ask the customer to share the following: 

Bank statement from the bank showing that the amount has been deducted 
Transaction ID 
Email ID linked with the account he place the order from 

From: "Ebrahim" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 25 July, 2020 13:04:53 
Subject: Re: Oder ID not Available 

Hi Team, 

Documents required have been attached. 

Regards, 
Ebrahim Hageb 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Ebrahim" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 21 July, 2020 21:59:53 
Subject: Re: Oder ID not Available 

Hi Ebrahim, 

Kindly ask customer to share the transaction. 

Regards, 
Fauzna 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 21 July, 2020 14:07:42 
Subject: Oder ID not Available 

Hi Team, 

Customer's email: [email-masked] 
Phone number: 66005914 

The customer has not received any order details as she has shared with us payment transaction.Please check and assist on the same. 

Regards, 
Ebrahim Hageb