Subject: Re: Refund approval(the order return to original ) //
From: Apoorv Joshi <[email-masked]>
To: Ala Hamood <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 3 Aug 2020 06:59:02 -0700 (MST)

Hi Ala, 

Please send refund approval again. If the customer has been with us since 2019 please include total value of his completed orders. Also, please mention the amount that you are asking for refund approval always. 

Regards, 
Apoorv 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 2 August, 2020 23:45:40 
Subject: Refund approval(the order return to original ) // 

Dear Team , 

# 1338277 

Problem Statement : the order return to original / Refund approval. 

Order Date :Jul 20, 2020 
Order ID: 6210269785 
Tracking ID : CRDSAL0046526520 
Total Price :105.30 

Issue Description : The Customer placed the order on Jul 20, 2020 and shipped from our side on 7/21/20 , as the hyper is shipped and SAUDIPOST IS RTO , 

Case history : The customer reached out to us on 29 Jul 2020 and since then no action has been taken on the issue . 

Customer's history : as the hyper is the 8th order for the customer and the customer with us from 11/11/19 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ala Aldin