Subject: Re: Missing items//1227645//8377326346
From: Apoorv Joshi <[email-masked]>
To: Ala Hamood <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 3 Aug 2020 06:54:36 -0700 (MST)

Hi Ala, 

Please send proper refund approval. Mention the missing items as well as the amount of missing items that you need approval for. 

Thank you. 

Regards, 
Apoorv 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 2 August, 2020 22:00:09 
Subject: Re: Missing items//1227645//8377326346 

hi team 

Any Update 

Regards, 
Ala Aldin 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "fauzan musalman" <[email-masked]>, "Shakeeb arsalan" <[email-masked]>, "Apoorv" <[email-masked]> 
Sent: Saturday, July 25, 2020 8:26:43 PM 
Subject: Missing items//1227645//8377326346 

Dear Team, 

Problem Statement: Missing items 
Order Date:Apr 12, 2020 
Order ID:8377326346 
Tracking ID:100041367620 
Assistance Required: Need missing item 
Issue Description: Customer placed order for 13 items but as per the customer he/she has only received 5 items, Under the consignment details we can see that all 13 items has been shipped/Delivered from our side. 

Case history : The customer reached out to us on 18 Jun 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 4/12/2020 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ala Aldin