Subject: RE: On validation deduction
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>,Fauzan Ahmad، Musalman <[email-masked]>, Harish Thakor <[email-masked]>, Lessin Kumar <[email-masked]>
Date: Mon, 3 Aug 2020 12:49:00 +0000

Hi,

The refund is not getting captured to customer account.

Kindly update and confirm if customer can collect cash from nearby store so we can arrange accordingly

Original Transaction ID202015548820035
IP Address168.187.147.210Batch ID
Transaction Date/TimeMon Aug 03 15:47:41 AST 2020Post Date0803
Transaction ID202021670569276Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDAl Rajhi Bank
Card Number458838******8714Card ExpirationFeb , 2022
Transaction Amount32.570Currency Code414
Merchant Track ID159119758700091325Result CodeNOT CAPTURED
Host Response12Authorization Code719224
AVS ResponseCVD2 Validation Repsonse
Reference ID021698000653STAN ID386286
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Jessie Caparas
Sent: Monday, July 27, 2020 4:18 PM
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad، Musalman <[email-masked]>
Subject: FW: On validation deduction

Hi Rashid,

Can you please help check on the below concern?

Screenshots shared.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 27, 2020 2:55 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: On validation deduction

External email sender, please take precaution.
Hi Malik,

Can you please look into this matter.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 18 July, 2020 18:27:11
Subject: On validation deduction

Hi Team.

With reference to the Email ID" [email-masked]<mailto:[email-masked]> "

The order is on validation cancelled however the customer claims that the amount (30.570 KWD) has been deducted from his account with the transaction ID : 015544024926
Customer has also provided the bank statement .
Kindly do the needful.

Regards

Shafeeque

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