Subject: RE: Refund/ [email-masked]
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, asjad hussain <[email-masked]>, Malik Ismail <[email-masked]>, Escalations Dxbteam <[email-masked]>, Harish Thakor <[email-masked]>, Lessin Kumar <[email-masked]>
Date: Mon, 3 Aug 2020 12:43:31 +0000

Hi,

We have done the refund today.

Original Transaction ID202017416417482
IP Address168.187.147.210Batch ID
Transaction Date/TimeMon Aug 03 15:41:55 AST 2020Post Date0803
Transaction ID202021670742319Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDKuwait Finance House
Card Number450778******6625Card ExpirationDec , 2022
Transaction Amount63.950Currency Code414
Merchant Track ID159283274800022024Result CodeCAPTURED
Host Response00Authorization Code098268
AVS ResponseCVD2 Validation Repsonse
Reference ID021698000639STAN ID490598
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Fauzan Ahmad . Musalman
Sent: Monday, July 27, 2020 4:07 PM
To: Harish Thakor <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Lessin Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; asjad hussain <[email-masked]>; Malik Ismail <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund/ [email-masked]
Importance: High

External email sender, please take precaution.
Hi Team,

We are still waiting for an update. Kindly help us to close this case as it is pending since long time.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "lessin kumar" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "harish thakor" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "asjad hussain" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 23 July, 2020 16:30:00
Subject: Re: Refund/ [email-masked]<mailto:[email-masked]>

Hi Team,

Any update ?

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "lessin kumar" <[email-masked]<mailto:[email-masked]>>, "Rashid Kaskar" <[email-masked]<mailto:[email-masked]>>, "Harish thakor" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 18 July, 2020 21:42:12
Subject: Refund/ [email-masked]<mailto:[email-masked]>

Hi Team,

With reference to customer email [email-masked]<mailto:[email-masked]>

The customer is claiming that the amount has been deducted from his account but the order did not take place and amount has been deducted.
Kindly check and update us.

Merchant tracking number: 159283274800022024
Reference number: 017444020324
Payment ID: 101202017416374558
Amount: KWD63.950
Date: .2020-06-22

Thank you for your help.

Regards,
Fauzan
________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 18 July, 2020 19:13:03
Subject: Refund/ [email-masked]<mailto:[email-masked]>

Hi team,

The customer is claiming that the amount has been deducted from his account but the order did not take place and amount has not been returned.
kindly check the attachment and advise us.

Regards,
Asjad.

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