Subject: Missing item / Refund approval// 6486090137
From: Algaili Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 3 Aug 2020 05:42:04 -0700 (MST)

Hi Team 

Problem Statement : Missing item / Refund approval 

Order Date : Apr 25, 2020 

Order ID: 6486090137 

Tracking IDs : 45944400865, 45944788282 

Issue Description : The customer placed order for 12 items but as per the customer he/she has only received 11 items, Under the consignment details we can see that all 12 items have 

been shipped/Delivered from our side. 

The customer complaint: 1 item out of 12 is missing. 

The missing item is 160525848 - Royal & Langnickel - Royal & Langnickel 13-Piece Makeup Brush Set 

The cost of missing item: SAR 101 

Case history : The customer reached out to us on 14th of June and since then the issue was escalated to WH but no action has been taken. 

Customer's history : This is customer's first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily.