Subject: Refund approval /// 9778271495
From: Shivani Rani <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Mon, 3 Aug 2020 05:39:28 -0700 (MST)

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 1097087 
Order Date : Apr 17, 2020 
Order ID: 9778271495 
Tracking ID : 45905661981 
Total Price : AED 189 

Issue Description : The Customer placed the order on 17th of Apr, and it is pending since then, As per the tracking details no 13th of May the items returned back to warehouse. However till now the refund has not been initiated. 

Case history : The customer reached out to us on 27th of May and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : The customer is with us since Oct, 2019 with 9 Complete orders. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help! 

Regards, 
Shivani