Subject: RE: Refund Approval #6477889843
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 3 Aug 2020 11:36:39 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>

Please create RMA as lost in transit.

From: Apoorv Joshi <[email-masked]>
Sent: Monday, August 3, 2020 3:10 PM
To: Jessie Caparas <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Approval #6477889843

External email sender, please take precaution.
Hi Jessie,

Kindly advise if the approval has been sent.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 27 July, 2020 22:14:00
Subject: RE: Refund Approval #6477889843

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Will revert tomorrow on this.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 27, 2020 3:32 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund Approval #6477889843
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to get refund approval for the below case.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 26 July, 2020 17:08:42
Subject: Re: Refund Approval

Hi Team

Problem Statement : Not shipped order / Refund approval.

Ticket id : 1050688

Order Date : Apr 5, 2020
Order ID: 6477889843
Tracking ID: 45943605094

Total Price : 531 SAR

Issue Description : The Customer placed the order on Apr 5, 2020, and it is pending since then, As per hybris the order status shows shipped while tracking the shipment on Aramex website it shows invalid , However till now the refund has not been initiated.
Case history : The customer reached out to us and on 27 May 2020  the issue was added to the manual refund sheet but no action has been taken.

Customer's history : the customer is with us since Apr 5, 2020 and this is his first  order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
Shafeeque
________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 19 July, 2020 16:16:51
Subject: Refund Approval

Hi Team,

Problem Statement: Refund Approval

Order Date : Apr 5, 2020
Order ID: 6477889843
Tracking ID: 45943605094

Issue Description: As per hybris the order status shows shipped while tracking the shipment on Aramex website it shows invalid we added in the manual refund sheet also escalated to the concern team however did not get any response .
So we request you to advise weather we can refund the amount 531 SAR  of the shipment  to resolve the case.

Regards,
Shafeeque.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Refund Approval #6477889843
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 3 Aug 2020 11:28:17 +0000

Ok proceed refund.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cb94bec39138f4f24500708d837a05157%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637320508982137704&sdata=s%2FtwtbidUkXAfb8g26t6Pq%2BPNT%2B0Spy%2Fo2y4ERI5jrY%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cb94bec39138f4f24500708d837a05157%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637320508982147692&sdata=tM%2FsXLqPdSK03tfFr7q4hzmy3h9vIaaMk9PLnlZuN3w%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Monday, August 3, 2020 3:25 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund Approval #6477889843
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

As confirmed by the WH team, they only have 4 items physically with them and this order has not been delivered fyi.

Please advise if we can refund the order which is lost.

Total value is SAR 531

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 3, 2020 3:10 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Approval #6477889843

External email sender, please take precaution.

Hi Jessie,

Kindly advise if the approval has been sent.

Thank you for your help!

Regards,
Apoorv

  _____

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 27 July, 2020 22:14:00
Subject: RE: Refund Approval #6477889843

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Will revert tomorrow on this.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 27, 2020 3:32 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund Approval #6477889843
Importance: High

External email sender, please take precaution.

Hi Team,

Kindly assist us to get refund approval for the below case.

Thank you for your help.

Regards,

Fauzan

  _____

From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 26 July, 2020 17:08:42
Subject: Re: Refund Approval

Hi Team

Problem Statement : Not shipped order / Refund approval.

Ticket id : 1050688

Order Date : Apr 5, 2020
Order ID: 6477889843
Tracking ID: 45943605094

Total Price : 531 SAR

Issue Description : The Customer placed the order on Apr 5, 2020, and it is pending since then, As per hybris the order status shows shipped while tracking the shipment on Aramex website it shows invalid , However till now the refund has not been initiated.
Case history : The customer reached out to us and on 27 May 2020  the issue was added to the manual refund sheet but no action has been taken.

Customer's history : the customer is with us since Apr 5, 2020 and this is his first  order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
Shafeeque

  _____

From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 19 July, 2020 16:16:51
Subject: Refund Approval

Hi Team,

Problem Statement: Refund Approval

Order Date : Apr 5, 2020
Order ID: 6477889843
Tracking ID: 45943605094

Issue Description: As per hybris the order status shows shipped while tracking the shipment on Aramex website it shows invalid we added in the manual refund sheet also escalated to the concern team however did not get any response .

So we request you to advise weather we can refund the amount 531 SAR  of the shipment  to resolve the case.

Regards,
Shafeeque.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cb94bec39138f4f24500708d837a05157%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637320508982157694&sdata=2xsJSJuOyoKHVgcXdqSX4ej5oZt9%2FbIvTynoWMWHp5U%3D&reserved=0>