Subject: Re: Refund Approval #6477889843
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, malik ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 3 Aug 2020 04:09:41 -0700 (MST)

Hi Jessie, 

Kindly advise if the approval has been sent. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "malik ismail" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 27 July, 2020 22:14:00 
Subject: RE: Refund Approval #6477889843 

[ mailto:[email-masked] | @Fauzan  Ahmad . Musalman ] 

Will revert tomorrow on this. 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Monday, July 27, 2020 3:32 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Refund Approval #6477889843 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us to get refund approval for the below case. 

Thank you for your help. 

Regards, 

Fauzan 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 26 July, 2020 17:08:42 
Subject: Re: Refund Approval 

Hi Team 

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1050688 

Order Date : Apr 5, 2020 
Order ID: 6477889843 
Tracking ID: 45943605094 

Total Price : 531 SAR 

Issue Description : The Customer placed the order on Apr 5, 2020, and it is pending since then, As per hybris the order status shows shipped while tracking the shipment on Aramex website it shows invalid , However till now the refund has not been initiated. 
Case history : The customer reached out to us and on 27 May 2020 the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : the customer is with us since Apr 5, 2020 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Shafeeque 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 19 July, 2020 16:16:51 
Subject: Refund Approval 

Hi Team, 

Problem Statement: Refund Approval 

Order Date : Apr 5, 2020 
Order ID: 6477889843 
Tracking ID: 45943605094 

Issue Description: As per hybris the order status shows shipped while tracking the shipment on Aramex website it shows invalid we added in the manual refund sheet also escalated to the concern team however did not get any response . 

So we request you to advise weather we can refund the amount 531 SAR of the shipment to resolve the case. 

Regards, 
Shafeeque. 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com