Subject: Re: return complain 8375314965
From: Apoorv Joshi <[email-masked]>
To: midhun madhu <[email-masked]>
Cc: Reddy Prasad <[email-masked]>, Shakeeb Arsalan <[email-masked]>, ecom cskuwait <[email-masked]>, Ecom cpkuwait <[email-masked]>, Ala Hamood <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 3 Aug 2020 04:02:31 -0700 (MST)

Hi Midhun, 

Items were collected on April 2, 2020 from the customer under the AWB: 1008045441. The RMA 43292459 is created on Aug 2, 2020 as the old RMA was showing closed due to Covid-19 but items were already collected so we had to create a new RMA. 

If we have received the item, kindly proceed with processing the RMA: 43292459. 

Thank you for your help! 

Regards, 
Apoorv 

From: "midhun madhu" <[email-masked]> 
To: "Reddy Prasad" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "ecom cskuwait" <[email-masked]>, "Ecom cpkuwait" <[email-masked]> 
Cc: "Ala Hamood" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 3 August, 2020 12:23:21 
Subject: RE: return complain 8375314965 

Hi [ mailto:[email-masked] | 
@Shakeeb Arsalan ] , 

There was two RMA had generated for this return item for the date 2 nd Aug 2020. 

Could you please confirm when courier had picked up this item from the customer? 

This complaint had registered on 24 th Jun however the RMA date shows 02 nd Aug. 

Midhun R Madhu 

+965 2228 9509 Ext : 2323 

+965 97232105 

[email-masked] 

www.centrepointstores.com 

From: Reddy Prasad <[email-masked]> 
Sent: 02/Aug/2020 9:49 PM 
To: Shakeeb Arsalan <[email-masked]>; Midhun Madhu <[email-masked]>; ecom cskuwait <[email-masked]>; ecom cpkuwait <[email-masked]> 
Cc: Ala Hamood <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: RE: return complain 8375314965 

Dear Midhun 

Please check and confirm on priority 

Regards 

Reddy Prasad 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, August 2, 2020 7:18 PM 
To: Midhun Madhu < [ mailto:[email-masked] | [email-masked] ] >; ecom cskuwait < [ mailto:[email-masked] | [email-masked] ] >; ecom cpkuwait < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ala Hamood < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: return complain 8375314965 

External email sender, please take precaution. 

Hi Team, 

Please confirm if you have received the returned item 161644223 under the AWB 1008045441 

Please process the following RMA 43292459 

the issue is pending since long time and the customer is chasing us. 

Regards 

Shakeeb 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "midhun madhu" < [ mailto:[email-masked] | [email-masked] ] >, "ecom cskuwait" < [ mailto:[email-masked] | [email-masked] ] >, "Ecom cpkuwait" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Ala Hamood" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 3 July, 2020 22:11:08 
Subject: return complain 8375314965 

Hi Team, 

With reference to Order # 8375314965 

Tracking ID: 1008045441 

Can you please update us if we have received the below item or not as per customer the item has been collected and chasing us for refund. 

Regards, 

Fauzan 

From: "Ala Hamood" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 24 June, 2020 16:39:11 
Subject: return complain 1197453 8375314965 

Dear Team 

With reference to order #8375314965 
and ticket id: 1197453 

the customer complain that's he return the items (161644223 - - Metallic Table Lamp with Cutout Detail - 41x65 cms) price KWD15 and in hyper not show that return case so i asked him Return tracking number he provide me this receipt of return items 

Kindly check the attachment for the Approval and plz solve the issue 

Best Regards 
ala aldin 

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