Subject: RE: Refund Approval - 9777665682
From: Deepak Damodaran <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Eugene Ocoy <[email-masked]>, Con Loc <[email-masked]>, "Anwar P. Panery" <[email-masked]>, Dipesh Regmi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Mon, 3 Aug 2020 10:59:50 +0000

Hi Indunil,

Kindly update.

Thanks & Regards,

Deepak Damodaran

From: Jessie Caparas <[email-masked]>
Sent: Monday, August 3, 2020 2:16 PM
To: Deepak Damodaran <[email-masked]>; Apoorv Joshi <[email-masked]>; Eugene Ocoy <[email-masked]>; Con Loc <[email-masked]>; Anwar P. Panery <[email-masked]>; Dipesh Regmi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Bargaonkar <[email-masked]>
Subject: RE: Refund Approval - 9777665682
Importance: High

Hi @Deepak Damodaran<mailto:[email-masked]>

The order has not been shipped.

As per tracking records 34132732752289 it only shows record created.

Can you please check and confirm whether this was handed over to Fetchr or not?

From: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 2, 2020 5:55 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval - 9777665682

Hi Jessie,

Regarding this order you are asking about the returns ?

@Con Loc<mailto:[email-masked]>

Hi Indunil,

Kindly update.

Thanks & Regards,

Deepak Damodaran

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 31, 2020 11:14 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval - 9777665682
Importance: High

@Eugene Ocoy<mailto:[email-masked]>@Con Loc<mailto:[email-masked]> @Anwar P. Panery<mailto:[email-masked]> @Dipesh Regmi<mailto:[email-masked]> @Deepak Damodaran<mailto:[email-masked]>

Please check and confirm if this order is physically in the warehouse?

It has been pending from April 2020.

@Apoorv Joshi<mailto:[email-masked]>

Please revert to me if you don’t get a reply in 24 -48 business hours.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 31, 2020 11:05 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>
Subject: Refund Approval - 9777665682

External email sender, please take precaution.
Hi Jessie,

Problem Statement: Refund Approval

Ticket ID: 776391
Order Date: ​Apr 14, 2020
Order ID: 9777665682
AWB: 34132732752289
Total Order Value: AED 214.00

Issue Description: This Kuwait order has been placed on Apr 14, 2020 and no update on tracking since then. The order status is still showing shipped and the refund has still not been processed.

Customer is chasing for the refund and is insisting we get it done asap.

Case History: Customer contacted us on April 23, 2020 and the same was escalated to WH and Fetchr multiple times. It was then placed on manual refund sheet. No action has been taken on the refund sheet for this order.

Customer's History: This is customer's first order order with us.

Assistance Required: Request you to provide an approval of AED 195 and assist in marking this lost in transit/warehouse so we can close this case.

Thank you for your help!

Regards,
Apoorv
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