Subject: Re: KNET(ON_FULL_CANCELLED_ORDER) 8377320609
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Rashid Gafoor Kaskar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ala Hamood <[email-masked]>, escalations dxbteam <[email-masked]>, Lessin Kumar <[email-masked]>, Harish Thakor <[email-masked]>
Date: Mon, 3 Aug 2020 03:49:29 -0700 (MST)

Hi Jessie, 

Thank you for your help! 

Will do the needful and close the case. 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ala Hamood" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Lessin Kumar" <[email-masked]>, "Harish Thakor" <[email-masked]> 
Sent: Monday, 3 August, 2020 16:07:19 
Subject: RE: KNET(ON_FULL_CANCELLED_ORDER) 8377320609 

Thanks! 

[ mailto:[email-masked] | @Shakeeb Arsalan ] fyi 

From: Rashid Gafoor Kaskar <[email-masked]> 
Sent: Monday, August 3, 2020 1:46 PM 
To: Shakeeb Arsalan <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]>; Lessin Kumar <[email-masked]>; Harish Thakor <[email-masked]> 
Subject: RE: KNET(ON_FULL_CANCELLED_ORDER) 8377320609 

Hi, 

Refund done on 27 th July 2020 

IP Address37.231.0.210Batch ID-1 

Transaction Date/TimeMon Jul 27 15:52:26 AST 2020Post Date0727 

Transaction ID202020972826530Action CodeCredit 

Merchant ID2683Terminal ID268301 

Payment InstrumentDebit CardBrand IDKuwait Finance House 

Card Number450778******6577Card ExpirationJan , 2024 

Transaction Amount45.600Currency Code414 

Merchant Track ID158668986000084169Result CodeCAPTURED 

Host Response00Authorization Code085881 

AVS ResponseCVD2 Validation Repsonse 

Reference ID020997001247STAN ID514767 

Cardholder Address 

ECI7Cardholder Zip Code 

User Field 1User Field 2 

User Field 3User Field 4 

User Field 5 

UCAFHost Tran ID 

From: Shakeeb Arsalan 
Sent: Sunday, July 26, 2020 4:21 PM 
To: Lessin Kumar < [ mailto:[email-masked] | [email-masked] ] >; Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Ala Hamood < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: KNET(ON_FULL_CANCELLED_ORDER) 8377320609 

External email sender, please take precaution. 

Hi Team, 

Any update ? 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "lessin kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Rashid Kaskar" < [ mailto:[email-masked] | [email-masked] ] >, "Harish thakor" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Ala Hamood" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 11 July, 2020 14:17:29 
Subject: Re: KNET(ON_FULL_CANCELLED_ORDER) 8377320609 

Hi Team 

Problem Statement: ON_FULL_CANCELLED_ORDER 

Order Date : Apr 12, 2020 

Order ID: 8377320609 

ticket id : 03386036 

Kindly initiate the refund. 

Regards 
shakeeb 

From: "Ala Hamood" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 8 July, 2020 12:15:43 
Subject: KNET(ON_FULL_CANCELLED_ORDER) 

Hi Team 

Problem Statement: ON_FULL_CANCELLED_ORDER 

Order Date : Apr 12, 2020 
ticket id : 1239951 
Order ID: 8377320609 
Total Price: KWD45.60 
Identifier: KNET 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_FULL_CANCELLED_ORDER but the amount is captured in Payment Transactions but the customer is demanding refund so we request to check this your priority basis 

Best Regards 
Ala Aldin 

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