Subject: FW: [#424732] RE: Order No# 9789819276
From: Mohamed Nagy <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 3 Aug 2020 09:33:11 +0000

Hi Team,

Kindly send the customer the below RRN via email.

Regards,

From: PayFort RM Key Accounts <[email-masked]>
Sent: Monday, August 3, 2020 1:07 PM
To: Mohamed Nagy <[email-masked]>
Cc: Prakash Iyangar <[email-masked]>; Vishal Arora <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Max Mirdiff <[email-masked]>; [email-masked]; Mohamed Nagy <[email-masked]>
Subject: Re: [#424732] RE: Order No# 9789819276

External email sender, please take precaution.
Hi Mohamed,

Good Afternoon!
​
Please find below refund RRN for your quick reference.
​
Refund RRN: 018616560164

I hope this will clarify your query.

If you have any further queries or questions do not hesitate to reach us we will be happy to assist you.

Please let us know how we can improve our support services in order to meet your satisfaction with any future concerns/queries.
Kindly note that we will mark the current ticket as resolved. However, it will be automatically reopened if you replied back or should you need any further assistance.
Since your valuable feedback is essential to our improvement, We kindly invite you to participate in the quick satisfaction survey that is below this email.

Stay Safe
Best Regards,
Harsh Kothari
Operation Analyst

Phone: +971 45739800 (Option 2)
Email: [email-masked]<mailto:[email-masked]>
[Payfort FZ LLC]
A letter to our community<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.payfort.com%2Fa-letter-to-our-community%2F&data=02%7C01%7Cmohamed.nagy%40landmarkgroup.com%7Cda5443da0684497d155a08d8378c866c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637320423972506552&sdata=x8%2FKOVHBpFh6EnWyhl1SIFvLu0uUvvvdzt9v6fYc37I%3D&reserved=0>
#stayUPBEAT

On Mon, 3 Aug at 11:22 AM , MAX Support Team <[email-masked]<mailto:[email-masked]>> wrote:
There is a new comment in the ticket submitted by Max Mirdiff to HelpMaxAE

Comment added by : Mohamed Nagy

Comment Content:
Dear Team,

Kindly provide us with the transaction number for the mentioned Merchant Reference 9789819276.

Regards,

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 31, 2020 9:32 AM
To: Max Mirdiff <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>; Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Cc: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Vishal Arora <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order No# 9789819276
Importance: High

Hi Team,

We will be arranging a call back.

Please do the needful @Mohamed Nagy<mailto:[email-masked]>

From: Max Mirdiff <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 30, 2020 1:50 PM
To: Max <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Vishal Arora <[email-masked]<mailto:[email-masked]>>
Subject: Order No# 9789819276

Dear All,

Please check the order No# 9789819276 customer had done the card refund on July 4th 2020  till  now refund amount not credited on his  account refunded amount AED 60

Kindly do call the customer & update the status

Name: Marwan
Mobile No: 0557626759
order No: 9789819276

Thanks & Regards,
Saroj
Max Mirdiff City Centre
Telephone 04-2843518
Phone No. ( C.U.G.) - 0565018230

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cmohamed.nagy%40landmarkgroup.com%7Cda5443da0684497d155a08d8378c866c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637320423972506552&sdata=dZqIIxrdWU6NnuWAqzTXPq%2BXweG5OoJkIZqUxL5I1kI%3D&reserved=0>
424732:58665
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com