Subject: Re: Refund issue 100041237685
From: Shakeeb Arsalan <[email-masked]>
To: KWI CustomerSupport <[email-masked]>, [email-masked], [email-masked], Harish thakor <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Shafeeque <[email-masked]>, escalations dxbteam <[email-masked]>, midhun madhu <[email-masked]>, Reddy Prasad <[email-masked]>
Date: Mon, 3 Aug 2020 02:07:49 -0700 (MST)

Hi Team, 

Problem Statement: Refund issue 

Order No : 8376251864 
Tracking : 100041237685 

PFA and refund the customer as the customer paid online to you but you did not deliver the order, 
Customer is chasing us. 
Pls do the needful. 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "KWI CustomerSupport" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "midhun madhu" <[email-masked]> 
Sent: Sunday, 26 July, 2020 16:29:12 
Subject: Re: Refund issue 100041237685 

Hi Team, 

Problem Statement: Refund issue 

Order No : 8376251864 
Tracking : 100041237685 

PFA and refund the customer as the customer paid online to you but you did not deliver the order, 
Customer is chasing us. 
Pls do the needful. 

Regards 
Shakeeb 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 26 July, 2020 10:31:03 
Subject: Refund issue 

Hi Team. 

Problem Statement: Refund issue 

Order No : 8376251864 
Tracking : 100041237685 
Payment Mode : COD 

The payment mode is 'Cash on Delivery" however the customer claims that he received a payment link from Centerpoint and paid 43.630 KWD before receiving the order , As per hybris the order is NDR customer is asking for refund . he also provided the bank details .Customer has also shared the bank statement as well. 

Kindly check and assist to resolve the case. 

Regards 

Shafeeque