Subject: Re: Refund issue 6484581083
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Hemyar Nasser <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 3 Aug 2020 02:05:38 -0700 (MST)

Hi Jessie, 

Customer has provided statement and saying he did not get the refund. 

Can we get confirmation if the refund has been initiated and RRN NO to share with the customer to check with his bank. 

Regards 
Shakeeb 

From: "Hemyar Nasser" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Sunday, 2 August, 2020 16:12:07 
Subject: Refund 

Hi team 

Problem Statement: late refund. 
Order Created: Apr 21 , 2020 
Order Number: [ callto:6484581083 | 6484581083 ] 
Tracking ID: 45767648091 
Assistance Required: Need urgent refund . 
Issue Description: the customer is complaining about late refund and in hypris the refund done on 5/29/20 but till now customer send back statement and said he did not received it. 
Regards 
Hemyar.