Subject: RE: Refund status: Case id - 1287701 Order Number: 6495241913
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, PayFort Operations Team <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 3 Aug 2020 08:32:37 +0000

@PayFort Operations Team<mailto:[email-masked]>

The refund has been processed successfully from our side but the amount is still not credited to the customer.

Can you please share the RRN number for this refund?

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, August 2, 2020 8:19 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Refund status: Case id - 1287701 Order Number: 6495241913

External email sender, please take precaution.
Hi Team,

With reference to order #6495241913
RMA: 23872190 & 23871907

The refund has been done from our on 12-13 Jun. But customer is claiming that he still not get the refund. Kindly check and update us the refund status. PFA Bank statement for the same as well.

Thank you for your help.

Regards,
Apoorv

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 14 July, 2020 23:41:09
Subject: Refund status: Case id - 1287701 Order Number: 6495241913

Hi Team,

With reference to order #6495241913
RMA: 23872190 & 23871907

The refund has been done from our on 12-13 Jun. But customer is claiming that he still not get the refund. Kindly check and update us the refund status.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 14 July, 2020 11:01:16
Subject: Refund status: Case id - 1287701 Order Number: 6495241913

Hi Team,

​
Problem statement - As per the Hybris the refund has been processed however as per the customer he has not received it.

Case id - 1287701
Order Number: 6495241913
Order Created: 5/30/2020
AWB - 649524191322999991

Assistance: Please find the attached bank statement and suggest for the same.

Regards,

Manish

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