Subject: RE: Refund Approval - 6490421253
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ala Hamood <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 3 Aug 2020 08:31:01 +0000

Hi Apoorv,

Will revert on this.

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, August 2, 2020 8:22 PM
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund Approval - 6490421253

External email sender, please take precaution.
Hi Team,

Kindly assist with the below. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 2 August, 2020 21:48:10
Subject: Refund approval( the order return to original)// 1214023 // 6490421253

Dear Team ,

Problem Statement : the order return to original  / Refund approval.
Ticket ID:  1214023
Order Date : May 9, 2020
Order ID: 6490421253
Tracking ID : CRDSAL0019821120
Total Price : SAR 213.30

Issue Description : The Customer placed the order on  May 9, 2020 and shipped from our side on  5/14/20 , as the hyper is shipped and SAUDIPOST IS RTO ,

Case history : The customer reached out to us on  15 Jun 2020  and since then no action has been taken on  the issue .

Customer's history : as the hyper is the first order for the customer

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ala Aldin

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