Subject: RE: Partially shipped order - 6201474288
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>
Date: Mon, 3 Aug 2020 07:52:23 +0000

Hi Apoorv,

Please raise this issue to JIRA.

Let see if they can cancel it.

Regards
Imran

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, August 2, 2020 7:46 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]>
Subject: Partially shipped order - 6201474288

External email sender, please take precaution.
Hi Team,

Kindly assist with the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 2 August, 2020 20:29:44
Subject: Partially shipped order  ///// 6201474288

Hi Team,

Problem Statement: (Partially shipped order)
Order Date : Jun 19, 2020
Order ID: 6201474288
Assistance Required: Need missing item

Issue Description: Customer placed order for 22 items with 26 pieces but as per the customer only received 4 items, Under the consignment details we can see that we have shipped only 4 items.

Customer history: 18 ITEMS OUT OF 22 ITEM WITH 22 (pieces) HAVE NOT SHIPPED, CUSTOMER WANTS THE SAME ASAP OR PROCESS REFUND.

The name of the items which are not shipped yet are:

160296212 - 3Q - Juniors Sleeveless Cotton Bodysuit - Set of 3
162317226 - Juniors - Juniors Textured Bib with Hook and Loop Closure - Set of 4
157068672 - - Juniors Milk Powder 3-Compartments Container
160296331 - - Giggles Textured Bib
119580217 - Avent - Avent Airflex Medium Flow Silicone Teat - Set of 2
162358638 - - Juniors Print Closed Feet Sleepsuit with Long Sleeves - Set of 3
162374384 - - Juniors Crown Print Closed Feet Sleepsuit with Long Sleeves
162164836 - - Giggles All Over Leopard Print Closed Feet Sleepsuit
162374264 - - Giggles Tape Detail Closed Feet Sleepsuit with Long Sleeves
162079333 - - Juniors Striped Closed Feet Sleepsuit with Long Sleeves
162358648 - - Juniors Printed Closed Feet Sleepsuit with Long Sleeves - Set of 3
161856417 - 2Q- Philips Avent Natural Feeding Bottle - 125 ml
162184854 - Giggles - Giggles Solid 6-in-1 Nursing Poncho
135543723 - - Juniors Buds and Cotton Balls Set
157852709 - - Juniors Manicure Set
160594333 - - Cool & Cool Baby Milk Lotion - 500 ml
160594331 - - Cool & Cool Baby Shampoo - 500 ml
158454435 - 2Q- Juniors Towel - 33x33 cms

Kindly check and advice.

Thank you for your help!

Regards,
Shivani

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