Subject: Re: Social Media team Schedule
From: Shakeeb Arsalan <[email-masked]>
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Deeksha Dadu <[email-masked]>, Jessie Caparas <[email-masked]>, Saurabh Dadu <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Mon, 3 Aug 2020 00:49:39 -0700 (MST)

Hi Mahmoud, 

PFB social media schedule for this week. 

Agents Name 	Task 	Shift Timing 
MD Ataullah 

	Babyshop/Centrepoint Facebook 	10:00-19:00 
Mussab Anesi 	Babyshop/Centrepoint Facebook 	13:00 – 22:00 
Mohammad Tawfik 	Babyshop/Centrepoint Facebook 	22:00 – 07:00 
Haedar Mohammad 	Babyshop/Centrepoint Faceboo 

	01:00 – 10:00 

	03/08/20 	04/08/20 	05/08/20 	06/08/20 	07/08/20 	08/08/20 	09/08/20 
Agent Name 	Monday 	Tuesday 	Wednesday 	Thursday 	Friday 	Saturday 	Sunday 

	

	

MD Ataullah 	10:00-19:00 	10:00-19:00 	10:00-19:00 	10:00-19:00 	OFF 	OFF 	10:00-19:00 
Mohammad Tawfik 	OFF 	22:00 – 07:00 	22:00 – 07:00 	22:00 – 07:00 	22:00 – 07:00 	22:00 – 07:00 	OFF 
Haedar Mohammad 	01:00 – 10:00 	OFF 	01:00 – 10:00 	01:00 – 10:00 	01:00 – 10:00 	01:00 – 10:00 	01:00 – 10:00 
Musaba Hussien 	13:00-22:00 	13:00-22:00 	13:00-22:00 	13:00-22:00 	13:00-22:00 	OFF 	OFF 

Please note that we have more agents for backup to cover for these agents when they are having their week offs. 

Regards 
Shakeeb 

From: "Seeta Seeta" <[email-masked]> 
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 14 July, 2020 14:49:00 
Subject: Re: Social Media team Schedule 

Hi Mahmoud, 

Below is the schedule along with their roster for the agents who will work on SM FB. Also, when the agent will going to have their week off we will put our backup agents to fill the seat. 

Agents Name 	Task 	Shift Timing 
Ammar Ali 	Babyshop/Centrepoint Facebook 	13:00 – 22:00 
Mussab Anesi 	Centrepoint Facebook 	10:00 – 19:00 
Mohammad Tawfik 	Babyshop/Centrepoint Facebook 	22:00 – 07:00 
Haedar Mohammad 	Centrepoint Facebook 	01:00 – 10:00 

Agents Name 	15-Jul-20 	16-Jul-20 	17-Jul-20 	18-Jul-20 	19-Jul-20 	20-Jul-20 	21-Jul-20 	22-Jul-20 	23-Jul-20 	24-Jul-20 	25-Jul-20 	26-Jul-20 	27-Jul-20 	28-Jul-20 	29-Jul-20 	30-Jul-20 	31-Jul-20 
Ammar Ali 	01:00 – 22:00 	01:00 – 22:00 	OFF 	OFF 	13:00 – 22:00 	13:00 – 22:00 	13:00 – 22:00 	13:00 – 22:00 	13:00 – 22:00 	OFF 	13:00 – 22:00 	NA 	NA 	NA 	NA 	NA 	NA 
Mussab Anesi 	10:00 – 19:00 	10:00 – 19:00 	10:00 – 19:00 	OFF 	OFF 	10:00 – 19:00 	10:00 – 19:00 	10:00 – 19:00 	10:00 – 19:00 	10:00 – 19:00 	10:00 – 19:00 	OFF 	10:00 – 19:00 	10:00 – 19:00 	10:00 – 19:00 	10:00 – 19:00 	10:00 – 19:00 
Mohammad Tawfik 	OFF 	22:00 – 07:00 	22:00 – 07:00 	22:00 – 07:00 	OFF 	OFF 	22:00 – 07:00 	22:00 – 07:00 	22:00 – 07:00 	22:00 – 07:00 	22:00 – 07:00 	OFF 	22:00 – 07:00 	22:00 – 07:00 	22:00 – 07:00 	22:00 – 07:00 	22:00 – 07:00 
Haedar Mohammad 	OFF 	OFF 	01:00 – 22:00 	01:00 – 22:00 	01:00 – 22:00 	01:00 – 22:00 	01:00 – 22:00 	01:00 – 22:00 	OFF 	01:00 – 22:00 	01:00 – 22:00 	01:00 – 22:00 	01:00 – 22:00 	01:00 – 22:00 	OFF 	OFF 	01:00 – 22:00 

Please let me know if you need any adjustment in the mentioned schedule. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohmoud Elsayed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "jessie caparas" <[email-masked]>, "Saurabh" <[email-masked]> 
Sent: Saturday, 11 July, 2020 14:06:06 
Subject: RE: Social Media team Schedule 

Hi Seeta, 

Please reminder to share the Schedule ! 

From: Seeta Seeta <[email-masked]> 
Sent: Monday, July 6, 2020 5:08 PM 
To: Mustehsan Siddiqui <[email-masked]> 
Cc: deeksha <[email-masked]>; Jessie Caparas <[email-masked]>; Saurabh <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]> 
Subject: Re: Social Media team Schedule 

External email sender, please take precaution. 

Sure, mustehsan 

Thanks & Regards, 
Seeta Kunwar 

From: "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "deeksha" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "Mohmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 6 July, 2020 18:28:44 
Subject: Re: Social Media team Schedule 

Thanks Seeta – please proceed. 

In case of any help required around social media, please connect with Mahmoud/Jessie. 

Regards, 

Mustehsan Siddiqui 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 6 July 2020 at 4:52 PM 
To: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Cc: deeksha < [ mailto:[email-masked] | [email-masked] ] >, Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, Saurabh < [ mailto:[email-masked] | [email-masked] ] >, Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Social Media team Schedule 

External email sender, please take precaution. 

Hi Mustehsan, 

Yes, if there will be no cases on SM the agents will work on the normal tickets. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "deeksha" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "Mohmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 6 July, 2020 16:21:30 
Subject: Re: Social Media team Schedule 

Perfect! 

Assuming these agents in night shift will not be just working on SM but also on email tickets, correct? 

Regards, 

Mustehsan Siddiqui 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 6 July 2020 at 1:24 PM 
To: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Cc: deeksha < [ mailto:[email-masked] | [email-masked] ] >, Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, Saurabh < [ mailto:[email-masked] | [email-masked] ] >, Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Social Media team Schedule 

External email sender, please take precaution. 

Hi Mustehsan, 

As per our discussion, we are providing the training to 6 more Arabic agents on SM- FB. 

Also, in order to meet our SLA's, we are going to put 3 agents on 24*7 shift who are already working on social media. 

Agents details and login timings for SM- FB: 

Ammar Ali : 13:00 - 22:00 

Mussab Anesi : 10:00 - 19:00 

Mohammad Tawfik : 22:00 - 07:00 (night shift). 

For new agents, the shift timings will be the same which is 10 :00 - 19:00 and 13:00 - 22:00. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "deeksha" < [ mailto:[email-masked] | [email-masked] ] >, "Mohmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 6 July, 2020 14:28:19 
Subject: Re: Social Media team Schedule 

Hi Seeta, 

As discussed, please have 6 more agents trained on SM -FB from our current pool of agents. Let us know if any help is required. 

Regards, 

Mustehsan Siddiqui 

From: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 6 July 2020 at 12:32 PM 
To: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Social Media team Schedule 

Hi Seeta, 

can you please share weekly schedule for social media?, shifts and task schedule. “considering peak hours and 4 hours first response as SLA”. 

Mahmoud 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com