Subject: RE: return complain 8375314965
From: Midhun Madhu <[email-masked]>
To: Reddy Prasad <[email-masked]>, Shakeeb Arsalan <[email-masked]>, ecom cskuwait <[email-masked]>, ecom cpkuwait <[email-masked]>
Cc: Ala Hamood <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 3 Aug 2020 06:53:21 +0000

Hi @Shakeeb Arsalan<mailto:[email-masked]>,
There was two RMA had generated for this return item for the date 2nd Aug 2020.
Could you please confirm when courier had picked up this item from the customer?
This complaint had registered on 24th Jun however the RMA date shows 02nd Aug.

Midhun R Madhu
[A picture containing clipart  Description automatically generated] +965 2228 9509 Ext : 2323
 +965 97232105
[A picture containing clipart  Description automatically generated] [email-masked]
[A picture containing clipart  Description automatically generated] www.centrepointstores.com

From: Reddy Prasad <[email-masked]>
Sent: 02/Aug/2020 9:49 PM
To: Shakeeb Arsalan <[email-masked]>; Midhun Madhu <[email-masked]>; ecom cskuwait <[email-masked]>; ecom cpkuwait <[email-masked]>
Cc: Ala Hamood <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: return complain 8375314965

Dear Midhun

Please check and confirm on priority

Regards

Reddy Prasad

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 2, 2020 7:18 PM
To: Midhun Madhu <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>
Cc: Ala Hamood <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: Re: return complain 8375314965

External email sender, please take precaution.
Hi Team,

Please confirm if you have received the returned item 161644223 under the AWB 1008045441

Please process the following RMA 43292459

the issue is pending since long time and the customer is chasing us.

Regards
Shakeeb

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 3 July, 2020 22:11:08
Subject: return complain     8375314965

Hi Team,

With reference to Order #8375314965
Tracking ID: 1008045441

Can you please update us if we have received the below item or not as per customer the item has been collected and chasing us for refund.

Regards,
Fauzan

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 24 June, 2020 16:39:11
Subject: return complain        1197453   8375314965

Dear Team

With reference to order #8375314965
and ticket id:  1197453

the customer complain that's he return the items (161644223 - - Metallic Table Lamp with Cutout Detail - 41x65 cms) price KWD15 and in hyper not show that return case so i asked him Return tracking number he provide me this receipt of return items

Kindly check the attachment for the Approval and plz solve the issue

Best Regards
ala aldin

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