Subject: RE: refund//8376091169
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mykel Nakhnoukh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 3 Aug 2020 05:32:25 +0000

Hi Seeta,

Find the attached approval.

From: Seeta Seeta <[email-masked]>
Sent: Thursday, July 9, 2020 12:25 PM
To: [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mykel Nakhnoukh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: refund//8376091169
Importance: High

External email sender, please take precaution.
Hi Team,

With refernece to the order number 8376091169, the customer is claiming that he didn't receive the order. However, as per the tracking number 100041255572, the order is marked as delivered.

So we request you to provide us the proof of delivery ASAP.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mykel Nakhnoukh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 9 July, 2020 12:51:31
Subject: refund

Hi Team,

With reference to order id - 8376091169 and case id - 782289

The order status is delivered but it is not and the number is correct.

Please help us to process the refund for this order.

Thank you for your help.

Regards,
Maykel

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Subject: Re: Not shipped order / Refund approval// 8376091169
From: Mike Bermingham <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 2 Aug 2020 13:16:24 +0000

Please refund

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C6f139e6a702641df1f8508d836e64195%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637319709857989999&sdata=s3Vc1I72DoNPyrYs0Pfpvvhtnc5dSaKmKzIWxLHo2Yc%3D&reserved=0>
  _____

From: Jessie Caparas <[email-masked]>
Sent: Sunday, August 2, 2020 11:05:26 AM
To: Mike Bermingham <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Not shipped order / Refund approval// 8376091169

@Mike Bermingham<mailto:[email-masked]>

Please advise if we can refund the below order which was never handed over to courier team.

This is the customer’s first order with us.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, August 1, 2020 6:46 PM
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Not shipped order / Refund approval// 8376091169

External email sender, please take precaution.

Hi Team,

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 1 August, 2020 20:10:44
Subject: Not shipped order / Refund approval// 8376091169

Hi Team,

Problem Statement : Not shipped order / Refund approval.

Order Date : 05-Apr-2020

Order ID: 8376091169

Tracking ID : 100041255572

Total Price : KWD 37.25

Issue Description : The Customer placed the order on 05-Apr-2020, and it is pending since then, the order was escalated to WH and updated on the manual refund sheet due to shipment

void when tracking the order on the courier website, However till now the refund has not been initiated.

Case history : The customer reached out to us on 25 of April and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history : This the customer"s first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,

Algaily.