Subject: FW: New comment - [#1341030] RE: order number 9793928361 - only half shipment received
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Sachin Maheshwari <[email-masked]>
Date: Mon, 3 Aug 2020 05:03:44 +0000

@Seeta Seeta<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> @Fauzan Ahmad, Musalman<mailto:[email-masked]>

Please send this voucher to the customer

From: Raveen Sethupathy <[email-masked]>
Sent: Monday, August 3, 2020 8:57 AM
To: Escalations Dxbteam <[email-masked]>; [email-masked]; Namrita Kanjani <[email-masked]>; Sachin Maheshwari <[email-masked]>; Babyshop <[email-masked]>
Cc: [email-masked]
Subject: Re: New comment - [#1341030] RE: order number 9793928361 - only half shipment received

Hi Jessie,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: P86-6M9G-NHKC-PG9N-A|Start Date: 03.08.2020 00:00:00|End Date: 03.09.2020 23:59:59

Type: Serial Voucher|Concept: BABYSHOP|Territory: UAE|Checkout Site: N/A

Value: 1000 AED|Minimum Threshold Value: 1100 AED|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

--

Raveen Sethupathy

Digital Marketing Coordinator

Web Team | Landmark Group

m: +971566909499

t: +97145172141

________________________________
From: Babyshop <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 2, 2020 9:27 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Namrita Kanjani <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Subject: New comment - [#1341030] RE: order number 9793928361 - only half shipment received

External email sender, please take precaution.

There is a new comment in the ticket submitted by Aditti Sinha to HelpBSAE

Comment added by : Aditti Sinha

Comment Content:
Hi Sachin,

We don't want to return the items. The time is already overwhelming and we are unable to search for a new system now.

Please do your best to see how you can get the missing items else with this GV voucher we will buy additional items of this system only.

Thanks for your prompt response though. I appreciate it.

Aditti.
0529960363

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C31282a01de514b32046b08d837699a53%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637320273988376747&sdata=lWzl3CeH%2BLr5xoHd%2Bp%2BPUM%2FqxJMqkq%2BxXxnOTKmrlfE%3D&reserved=0>
________________________________
From: Babyshop <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 1, 2020 12:21:56 PM
To: Aditti Sinha <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Subject: New comment - [#1341030] RE: order number 9793928361 - only half shipment received

External email sender, please take precaution.
There is a new comment in the ticket submitted by Aditti Sinha to HelpBSAE

Comment added by : Sachin Maheshwari

Comment Content:
Hi @Aditti Sinha<mailto:[email-masked]>,

Pls allow me to get this fixed for you.

From the Stroller / travel system, we have identified the issue & missing items are missed from supplier end directly and that's why I have removed the listing from platform.

For the other car seat, I am checking with team for delivery.

Pls let me know, if you want me to arrange return for all of these items & process refund.

Also for all of the inconvenience you have faced, I would like to have a Aed 1000/- GV (Valid for three months) to use online for you.

Regards,
Sachin Kumar
Assistant Manager - Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
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From: Aditti Sinha <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 31, 2020 12:48 PM
To: [email-masked]<mailto:[email-masked]>
Cc: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: order number 9793928361 - only half shipment received

Hi Baby shop support Team,

Mr. Sachin in CC . I am myself a landmark  employee . It's a humble request to sort this issue ASAP , as my delivery is on 5th August and I want to be prepared and not chasing for the items not received .

I am really frustrated chasing for the below items that  I ordered from baby shop app online (order number 9793928361).

The total item value is AED  3,321 . Which include the below.

A . cam area zero + car seat

B. cam pulsar travel system

  *   Twin stroller
  *   Bag
  *   carry cot
  *   car seat with base

Out of the above item the yellow heighted items not received . I am attaching the images of item that I ordered and highlighting the products not received . Please note before ordering the item I double confirmed calling at call center that the cam pulsor have 4 items , Mr Abbdullah in call center confirmed the four thing ( bag , twin stroller , carry cot and car seat with base ) .Since we have twins he advised us to buy one more car seat. separately .

This item was ordered was ordered on 24th July 2020 and delivered on 27th July . On the same day we called the support call center . The below was said .

Mr. Kamal ( call center ) :- they will check and get back in 24 hours. But I dint receive any call .
Again I called on 28th :- they said will check with warehouse team , I even wrote email . But no response .
Went to oasis baby shop :-  went to baby shop store they informed it's an online exclusive item , so I have to call  call-center only .
Ms. Braar ( call center)-I took the store manager help and they connected me to call center , the call center lady told me may be its misplaced in courier  ( which is utter rubbish ) .
called Again on 31 July Ms. Hanin : - I asked to connect me to supervisor , she disconnected . Before that she asked me to take refund.

Kindly Follow up with the buyer and e com team to get this fixed . I am myself working as a buyer and aware about the online process .

Regards,
Aditti Sinha
Buying - Max Concept
Department -- Denim Shop and Activewear
Landmark Tower, Dubai Marina, P.O. Box 113630
Phone +971 (4) -517 5800
Direct +971 (4) -517-5873

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1341030:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com