Subject: RE: Refund approval pending since long time // 1110462 // 6491606729
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 3 Aug 2020 04:48:31 +0000

Hi Shakeeb,

Please find the attached approval.

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, August 2, 2020 6:13 PM
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval pending since long time // 1110462 // 6491606729

External email sender, please take precaution.
Hi Jessie,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 2 August, 2020 16:29:24
Subject: Refund approval pending since long time  // 1110462 // 6491606729

Dear Team ,

# 1110462

Problem Statement :  Refund approval pending since long time

Order Date :May 13, 2020
Order ID:6491606729<callto:6474633154>
Tracking ID :  CRDSAL0019819420
Total Price : 457.20

Issue Description : The Customer placed the order on May 13, 2020 and since then the order is pending without being shipped

Case history : The customer reached out to us on  29 May 2020, the case has been escalated to the WH but they did not revert back, and since then no action has been taken on the issue .

Customer's history : the customer is with us since 4/11/20  and this is his first order with us as hypris.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ala Aldin

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Subject: RE: Refund approval pending since long time // 1110462 // 6491606729
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 3 Aug 2020 04:19:51 +0000

Pls get this marked cancelled in Hybris & process refund.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C333b5bdaf8324220fb6208d8376477e4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637320251929545292&sdata=%2BZ1%2FOqwjkLdw1AEmdmfuyN41T8VtxdATAib0i4DAhbM%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C333b5bdaf8324220fb6208d8376477e4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637320251929545292&sdata=rHTXyLEzZY6EU8h0wzerz1imjeHlWdt0lqfEu4Irhxs%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Sunday, August 2, 2020 8:28 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval pending since long time // 1110462 // 6491606729
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 2, 2020 6:13 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval pending since long time // 1110462 // 6491606729

External email sender, please take precaution.

Hi Jessie,

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 2 August, 2020 16:29:24
Subject: Refund approval pending since long time  // 1110462 // 6491606729

Dear Team ,

# 1110462

Problem Statement :  Refund approval pending since long time

Order Date :May 13, 2020
Order ID:6491606729<callto:6474633154>
Tracking ID :  CRDSAL0019819420
Total Price : 457.20

Issue Description : The Customer placed the order on May 13, 2020 and since then the order is pending without being shipped

Case history : The customer reached out to us on  29 May 2020, the case has been escalated to the WH but they did not revert back, and since then no action has been taken on the issue .

Customer's history : the customer is with us since 4/11/20  and this is his first order with us as hypris.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ala Aldin