Subject: RE: ( not shipped, pending order)//1138408// 8379902593
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 3 Aug 2020 04:47:24 +0000

Hi Shakeeb,

Find the attached approval.

From: Jessie Caparas <[email-masked]>
Sent: Sunday, August 2, 2020 8:25 PM
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: ( not shipped, pending order)//1138408// 8379902593

Hi Shakeeb,

Will revert tomorrow on this.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 2, 2020 2:19 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re:( not shipped, pending order)//1138408// 8379902593

External email sender, please take precaution.
Hi Jessie,

Please assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 28 July, 2020 20:33:33
Subject: Re: KNET( not shipped order)//1138408// 8379902593

Dear Team ,

# 1138408

Problem Statement : ( Refund approval // order not delivered)//1138408// 8379902593

Order Date : Apr 26, 2020
Order ID: 8379902593
Tracking ID : S001095143617
Total Price : KWD 84.60

Issue Description : The Customer placed the order on Apr 26, 2020 and Shipping Date from our side is 4/29/2020 ,
as the order state is shipped in hypris and when we go to tacking the order on shipa is Cancelled , The customer claims that he he want to know about his order or to get refund and i have escalated to shipa once  on  3 Jun 2020 and add it to manual refund sheet on   27 Jun 2020  and escalated to TL on 21 Jul 2020  .

Case history : The customer reached out to us on  2 Jun 2020  and since then no action has been taken on the issue .

Customer's history : the customer is with us since 4/26/2020 and this is his third order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ala Aldin
________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "fauzan musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 21, 2020 2:06:12 AM
Subject: KNET( not shipped order)//1138408// 8379902593

Hi Team

Problem Statement: not shipped order

Order Date : Apr 26, 2020
ticket id : 1138408
Order ID:  8379902593<callto:8379952965>
Total Price:KWD84.60
Identifier: KNET
Assistance Required: Need to check and refund

Issue Description: The order is not shipped  from wh  but the amount is captured in Payment Transactions but the customer is demanding refund  so we request to check this your priority basis

Best Regards
Ala Aldin f

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Subject: RE: ( not shipped, pending order)//1138408// 8379902593
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 3 Aug 2020 04:20:04 +0000

Pls process refund.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C2041ac2e0ad344d8988208d837647f12%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637320252050663268&sdata=%2FdiU28hL7UKsbrLRSrub6fYzdhFixlsiP2ban8uq7pc%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C2041ac2e0ad344d8988208d837647f12%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637320252050663268&sdata=XSml12WTvBX1axmrV2XaDOA7kKrWqWlEcXe42adc0JY%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Sunday, August 2, 2020 8:24 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: ( not shipped, pending order)//1138408// 8379902593
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below. It has been cancelled as per tracking records and no longer with them.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 2, 2020 2:19 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re:( not shipped, pending order)//1138408// 8379902593

External email sender, please take precaution.

Hi Jessie,

Please assist regarding the following concern.

Regards
Shakeeb

  _____

From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 28 July, 2020 20:33:33
Subject: Re: KNET( not shipped order)//1138408// 8379902593

Dear Team ,

# 1138408

Problem Statement : ( Refund approval // order not delivered)//1138408// 8379902593

Order Date : Apr 26, 2020
Order ID: 8379902593
Tracking ID : S001095143617
Total Price : KWD 84.60

Issue Description : The Customer placed the order on Apr 26, 2020 and Shipping Date from our side is 4/29/2020 ,
as the order state is shipped in hypris and when we go to tacking the order on shipa is Cancelled , The customer claims that he he want to know about his order or to get refund and i have escalated to shipa once  on  3 Jun 2020 and add it to manual refund sheet on   27 Jun 2020  and escalated to TL on 21 Jul 2020  .

Case history : The customer reached out to us on  2 Jun 2020  and since then no action has been taken on the issue .

Customer's history : the customer is with us since 4/26/2020 and this is his third order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ala Aldin

  _____

From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "fauzan musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 21, 2020 2:06:12 AM
Subject: KNET( not shipped order)//1138408// 8379902593

Hi Team

Problem Statement: not shipped order

Order Date : Apr 26, 2020
ticket id : 1138408
Order ID:  8379902593<callto:8379952965>
Total Price:KWD84.60
Identifier: KNET
Assistance Required: Need to check and refund

Issue Description: The order is not shipped  from wh  but the amount is captured in Payment Transactions but the customer is demanding refund  so we request to check this your priority basis

Best Regards
Ala Aldin f