Subject: the order return to origin
From: Abdulqader Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Sun, 2 Aug 2020 15:51:26 -0700 (MST)

Dear Team , 

# 1195303 

Problem Statement : the order return to original / Refund approval. 

Order Date : May 11, 2020 
Order ID: 6490868636 
Tracking ID : CRDSAL0019999520 
Total Price :453 

Issue Description : The Customer placed the order on May 11, 2020 and shipped from our side on 5/14/20 , as the hyper is shipped and SAUDIPOST IS RTO , 

Case history : The customer reached out to us on 10 July 2020 and since then no action has been taken on the issue . 

Customer's history : as the hyper the customer with us from 5/11/20 and this the first order for the customer 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Abdulqader