Subject: Refund approva
From: Abdulqader Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Sun, 2 Aug 2020 15:36:26 -0700 (MST)

Hi Team 

Problem Statement : ( Refund approval ) 
#1188499 
Order Date : May 3, 2020 
Order ID: 6488595837 
Tracking ID : S001167300129 
Total Price : 399 

Issue Description : The Customer placed the order on May 3, 2020 and Shipping Date from our side is 5/5/20 , 
as the order state is shipped in hyper and when we go to tacking the order on shipa is Cancelled , The customer claims that he he want to know about his order or to get refund and i have escalated to shipa twice on 17 Jun 2020 . . 

Case history : The customer reached out to us on 11 Jun 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since11 Jun 2020 and this is his second order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Abdulqader