Subject: Order not shipped
From: Abdulqader Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Sun, 2 Aug 2020 15:04:11 -0700 (MST)

Dear Team, 
#1095832 

Problem Statement : Order not shipped (no tracking details). Customer wants refund. 
Order Date : Apr 26, 2020 
Order ID: 8379932600 
Tracking ID: N.A 

Total Price : KWD95.34 

Issue Description : The items were not shipped as there are no consignment details. 

Case History :The customer reached out to us on July 19 and we have not heard anything from them. 

Customer's History : The customer has paid by Knet. 

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Abdulqader