Subject: Re: approval for missing items // 1206005 //8374077018
From: Apoorv Joshi <[email-masked]>
To: Ala Hamood <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 2 Aug 2020 09:23:59 -0700 (MST)

Hi Ala, 

Ask customer to share the Banks Statement and the transaction showing the amount paid to Posta Plus. Also, ask him to share a screenshot of the email/.SMS where he received message from postaplus to pay for it online. Once you have that share it by replying on this. 

Regards, 
Apoorv 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 2 August, 2020 21:39:22 
Subject: approval for missing items // 1206005 //8374077018 

Hi Team, 

#1206005 

With reference to order number #8374077018 
RMA:33968711 

the customer raised the order on Mar 24, 2020 as cash and delivery and he said that contact with postaplus and u send him link to pay for the order and he paid KWD 21.47 and after that his order NOT_DELIVERED can u plz solve the refund issue with postaplus and help me to close the case asp as its pending for long time. 

case history : Apr 1, 2020 
customer history : first order with us as hyper 

Regards, 
Ala Aldin