Subject: RE: Refund approval
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 2 Aug 2020 16:23:08 +0000

Hi Seeta,

If status is NDR with RMA created, please raise a JIRA ticket to process the refund.

From: Seeta Seeta <[email-masked]>
Sent: Sunday, August 2, 2020 2:54 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval

External email sender, please take precaution.
Hi Team,

With reference to the order number 6474957961, RMA has created with id 23741167 as it is marked as NDR.  However, the refund has still not processed yet.

So can you please check the case and assist us.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 2 August, 2020 01:01:31
Subject: Refund approval

Hi Team

Problem Statement :  Refund approval.

Ticket id : 674967

Order Date : Mar 30, 2020

Order ID: 6474957961

Tracking ID : 290087959643

Total Price :
205.85

Issue Description : The Customer placed the order on 29th of Apr, and it is pending since then, On

5/14/20  the order was marked as  NDR, However till now the refund has not been initiated.
Case history : The customer reached out to us on 17 Jul 2020 and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history : the customer is with us since 17 Jul 2020.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
Abdulqader

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