Subject: Refund Approval - 6490421253
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ala Hamood <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 2 Aug 2020 09:21:50 -0700 (MST)

Hi Team, 

Kindly assist with the below. Thank you for your help! 

Regards, 
Apoorv 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 2 August, 2020 21:48:10 
Subject: Refund approval( the order return to original)// 1214023 // 6490421253 

Dear Team , 

Problem Statement : the order return to original / Refund approval. 
Ticket ID: 1214023 
Order Date : May 9, 2020 
Order ID: 6490421253 
Tracking ID : CRDSAL0019821120 
Total Price : SAR 213.30 

Issue Description : The Customer placed the order on May 9, 2020 and shipped from our side on 5/14/20 , as the hyper is shipped and SAUDIPOST IS RTO , 

Case history : The customer reached out to us on 15 Jun 2020 and since then no action has been taken on the issue . 

Customer's history : as the hyper is the first order for the customer 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ala Aldin