Subject: Refund status: Case id - 1287701 Order Number: 6495241913
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 2 Aug 2020 09:19:29 -0700 (MST)

Hi Team, 

With reference to order #6495241913 
RMA: 23872190 & 23871907 

The refund has been done from our on 12-13 Jun. But customer is claiming that he still not get the refund. Kindly check and update us the refund status. PFA Bank statement for the same as well. 

Thank you for your help. 

Regards, 
Apoorv 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 14 July, 2020 23:41:09 
Subject: Refund status: Case id - 1287701 Order Number: 6495241913 

Hi Team, 

With reference to order # 6495241913 
RMA: 23872190 & 23871907 

The refund has been done from our on 12-13 Jun. But customer is claiming that he still not get the refund. Kindly check and update us the refund status. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 14 July, 2020 11:01:16 
Subject: Refund status: Case id - 1287701 Order Number: 6495241913 

Hi Team, 

​ 
Problem statement - As per the Hybris the refund has been processed however as per the customer he has not received it. 

Case id - 1287701 
Order Number: 6495241913 
Order Created: 5/30/2020 
AWB - 649524191322999991 

Assistance: Please find the attached bank statement and suggest for the same. 

Regards, 

Manish