Subject: Re: missing items 8380476933
From: Shakeeb Arsalan <[email-masked]>
To: Ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, escalations dxbteam <[email-masked]>, midhun madhu <[email-masked]>
Date: Sun, 2 Aug 2020 09:06:07 -0700 (MST)

Hi Team, 
Problem Statement: (Missing items) 

Order Date : Apr 30, 2020 
Order ID: 8380476933 
Missing Items : 159936073 - 162069645 - 161621336 - 161621347 - 162138497 - 161867540 - 161198497 
Tracking ID: S001123353283 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 8 items but as per the customer he/she has only received 1 items, Under the consignment details we can see that all 8 items has been shipped/Delivered from our side. 

​Please confirm has the item mentioned above been shipped with the order or not ? 

Regards, 
Shakeeb 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 2 August, 2020 20:21:37 
Subject: Re: Need POD 1181862 8380476933 

Dear Team, 

Problem Statement: approval for Missing items 
Order Date: Apr 30, 2020 
Order ID: 8380476933 
Tracking ID: S001123353283 

Assistance Required: Need missing item 
Issue Description: Customer placed order for 8 items but as per the customer she didn't received the order but as the hyper and the shipa website the order is delivered , 

The missing item is full order price KWD 28.12 

Case history : The customer reached out to us on 9 Jun 2020 and since then no action has been taken on the issue . 

Customer's history : he is the new customer and the first order with us as hyper. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Ala Aldin 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "fauzan musalman" <[email-masked]>, "Shakeeb arsalan" <[email-masked]>, "Apoorv" <[email-masked]> 
Sent: Friday, June 26, 2020 10:58:36 AM 
Subject: Need POD 1181862 8380476933 

Dear Team, 

Problem Statement: Need POD 
Order Date:Apr 30, 2020 
Order ID:8380476933 
Tracking ID:S001123353283 

Assistance Required: Need Urgent POD 
Issue Description: The order was shipped from our side on 01/05/2020 and as per shipa website the order delivered to customer on 08/05/2020, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID. 

Best Regards, 
Ala Aldin