Subject: Re: Missing item
From: Apoorv Joshi <[email-masked]>
To: Mohammad Shafeeque <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 2 Aug 2020 08:43:54 -0700 (MST)

Hi Shafeeque, 

Please send refund approval in correct format as shared by Shakeeb. 

Thank you. 

Regards, 
Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 26 July, 2020 18:09:13 
Subject: Re: Missing item 

Hi Team, 

Problem Statement – Missing item /Refund Approval 

Ticket No: 813769 
Order No: Apr 11, 2020 
Order ID – 6480402374 
​Tracking No : S000954786535 
Missing item : – 162056766 - - Juniors Tuff Deluxe Rocker with Canopy 
​ 
Total refund amount: SAR249.00 

The Customer placed the order on Apr 11, 2020 , and it is pending since then, On 4/19/20 the order was marked as delivered, However customer claims that the above item is missing. 
Case history : The customer reached out to us on Apr 27 , 2020 and since then the issue was added to the escalated to WH . ans Shipa as as well but no action has been taken. 

Customer's history : the customer is with us since 4/9/20 and this is his 6th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Shafeeque 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 10 July, 2020 15:44:06 
Subject: Missing item 

Hi Team, 

Problem Statement – Missing item 

Tracking No : S000954786535 
Order ID – 6480402374 
Missing item : – 162056766 - - Juniors Tuff Deluxe Rocker with Canopy 

Assistance Required –Please confirm us that , have you delivered the full shipment to the customer as he claims there is one missing item which i have mentioned above 
Please check and revert 

Regards, 
Shafeeque