Subject: Re: Refund approval//1081345//6474633154
From: Shakeeb Arsalan <[email-masked]>
To: Ala Hamood <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 2 Aug 2020 07:45:06 -0700 (MST)

https://landmark.atlassian.net/browse/REL-107286 

https://landmark.atlassian.net/browse/REL-107287 

Raised Jira for that, inform the customer & close the case once Jira takes action 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 2 August, 2020 15:54:53 
Subject: Refund approval//1081345//6474633154 

Dear Team , 

# 1081345 

Problem Statement : Refund approval 

Order Date : Mar 30, 2020 
Order ID:6474633154 
Tracking ID : S000743014656,S000792983029 
Total Price : 1,050.30 

Issue Description : The Customer placed the order on Mar 30, 2020 and Shipping Date from our side is 4/6/2020 and 4/10/2020 ,Assistance Required: Need missing item 
Issue Description: Customer placed order on Mar 30, 2020 for 22 items but as per the customer she has only received 21 items, Under the consignment details we can see that all 22 items has been shipped/Delivered from our side. 

The missing item is 162152356 - - Juniors Denim Dungarees with Pocket Detail(quantity 1) price 79 
and there is tow items the customer has been return it to us 
1 - 162149899 - - Giggles Textured Short Sleeves T-shirt with Skirt price 109 
2 - 162278033 - - Open Toe Floaters with Ruched Vamp price 19 

Case history : The customer reached out to us on 22 May 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 10/30/18 and this is his third order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ala Aldin