Subject: Re: Refund approval pending since long time // 1110462 // 6491606729
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 2 Aug 2020 07:12:53 -0700 (MST)

Hi Jessie, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 2 August, 2020 16:29:24 
Subject: Refund approval pending since long time // 1110462 // 6491606729 

Dear Team , 

# 1110462 

Problem Statement : Refund approval pending since long time 

Order Date :May 13, 2020 
Order ID: [ callto:6474633154 | 6491606729 ] 
Tracking ID : CRDSAL0019819420 
Total Price : 457.20 

Issue Description : The Customer placed the order on May 13, 2020 and since then the order is pending without being shipped 

Case history : The customer reached out to us on 29 May 2020, the case has been escalated to the WH but they did not revert back, and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 4/11/20 and this is his first order with us as hypris. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ala Aldin