Subject: Refund approval pending since long time // 1110462 // 6491606729
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: fauzan musalman <[email-masked]>, Shakeeb arsalan <[email-masked]>, Apoorv <[email-masked]>
Date: Sun, 2 Aug 2020 03:59:24 -0700 (MST)

Dear Team , 

# 1110462 

Problem Statement : Refund approval pending since long time 

Order Date :May 13, 2020 
Order ID: [ callto:6474633154 | 6491606729 ] 
Tracking ID : CRDSAL0019819420 
Total Price : 457.20 

Issue Description : The Customer placed the order on May 13, 2020 and Shipping Date from our side is 5/14/20 and 4/10/2020 , and till now not delivered to the customer 

Case history : The customer reached out to us on 29 May 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 4/11/20 and this is his first order with us as hyper. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ala Aldin