Subject: Re: Collection point Order Cancellation /// 9784595374
From: FODEL Support <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: "Vinodhini Chandrasekaran (TCS)" <[email-masked]>, LMG OMS <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>
Date: Sun, 2 Aug 2020 14:27:09 +0400

Hi Mohd,

Status:
ORDER_PLACED

This shipment is not yet handed to our drivers...

Please do not hesitate to contact us for any further assistance.

Thanks & Regards,

*Amylin Sedo*

*Customer Support Group*
Email    [email-masked]
Mobile  +971588372854
 Tel.      +97145571774

<https://fodel.com/>

On Sun, Aug 2, 2020 at 2:21 PM Mohd Imran <[email-masked]>
wrote:

> Hi @FODEL Support <[email-masked]>,
>
>
>
> Please share the status of below order.
>
>
>
> LM842244881
>
>
>
> Regards
>
> Imran
>
>
>
> *From:* Apoorv Joshi <[email-masked]>
> *Sent:* Saturday, August 1, 2020 4:44 PM
> *To:* Escalations Dxbteam <[email-masked]>
> *Cc:* Vinodhini Chandrasekaran (TCS) <
> [email-masked]>; LMG OMS <
> [email-masked]>; Seeta Seeta <[email-masked]>;
> Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <
> [email-masked]>; Shivani Rani <[email-masked]>
> *Subject:* Fwd: Collection point Order Cancellation /// 9784595374
>
>
>
> *External email sender, please take precaution.*
>
> Hi Team,
>
>
>
> Kindly assist with the below case.
>
>
>
> Thank you for your help!
>
>
>
> Regards,
>
> Apoorv
>
>
> ------------------------------
>
> *From: *"Shakeeb Arsalan" <[email-masked]>
> *To: *"Vinodhini Chandrasekaran, TCS" <
> [email-masked]>, "LMG OMS" <
> [email-masked]>
> *Cc: *"Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta
> Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>,
> "Shivani Rani" <[email-masked]>, "escalations dxbteam" <
> [email-masked]>
> *Sent: *Friday, 17 July, 2020 17:50:52
> *Subject: *Re: Collection point Order Cancellation /// 9784595374
>
>
>
> Hi Team,
>
> Order ID: 9784595374
>
> Please get this order marked as lost in transit so we can refund the
> customer as the issue is pending since long time.
>
> Regards
> Shakeeb
>
>
> ------------------------------
>
> *From: *"Shivani Rani" <[email-masked]>
> *To: *"Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta
> Seeta" <[email-masked]>
> *Cc: *"Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <
> [email-masked]>
> *Sent: *Monday, 13 July, 2020 16:16:19
> *Subject: *Collection point Order Cancellation /// 9784595374
>
>
>
> Hi Team,
>
> Ticket number: 1199324
> Problem Statement: Collection point Order Cancellation
> Order Date : May 26, 2020
> Order ID: 9784595374
> Tracking id: LM842244881
> Assistance Required: Need urgent cancellation
>
> Issue Description: The order was shipped on 26 May, 2020 but still not
> delivered to customer.
>
> The order status is showing "STORE_IN_TRANSIT".
>
> We have already escalated this case to wh and they have advised to process
> the refund. However, we are unable to create the RMA for the order.
>
>
>
> Also, Jira team advise to ask the store team to put the order lost in
> transit and we have escalated to fodel team to do the needful and they said
> this parcel is not yet handed to their drivers.
>
> Kindly check and advise.
>
> Thank you for your help!
>
> Regards,
> Shivani
>
>
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