Subject: Re:( not shipped, pending order)//1138408// 8379902593
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 2 Aug 2020 03:18:41 -0700 (MST)

Hi Jessie, 

Please assist regarding the following concern. 

Regards 
Shakeeb 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 28 July, 2020 20:33:33 
Subject: Re: KNET( not shipped order)//1138408// 8379902593 

Dear Team , 

# 1138408 

Problem Statement : ( Refund approval // order not delivered)//1138408// 8379902593 

Order Date : Apr 26, 2020 
Order ID: 8379902593 
Tracking ID : S001095143617 
Total Price : KWD 84.60 

Issue Description : The Customer placed the order on Apr 26, 2020 and Shipping Date from our side is 4/29/2020 , 
as the order state is shipped in hypris and when we go to tacking the order on shipa is Cancelled , The customer claims that he he want to know about his order or to get refund and i have escalated to shipa once on 3 Jun 2020 and add it to manual refund sheet on 27 Jun 2020 and escalated to TL on 21 Jul 2020 . 

Case history : The customer reached out to us on 2 Jun 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 4/26/2020 and this is his third order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ala Aldin 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "fauzan musalman" <[email-masked]>, "Shakeeb arsalan" <[email-masked]>, "Apoorv" <[email-masked]> 
Sent: Tuesday, July 21, 2020 2:06:12 AM 
Subject: KNET( not shipped order)//1138408// 8379902593 

Hi Team 

Problem Statement: not shipped order 

Order Date : Apr 26, 2020 
ticket id : 1138408 
Order ID: [ callto:8379952965 | 8379902593 ] 
Total Price:KWD84.60 
Identifier: KNET 
Assistance Required: Need to check and refund 

Issue Description: The order is not shipped from wh but the amount is captured in Payment Transactions but the customer is demanding refund so we request to check this your priority basis 

Best Regards 
Ala Aldin f