Subject: RE: Missing item// 6475259325
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, ArishLaila <[email-masked]>, Jed Conlocops2 <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Sree Adhikessavan <[email-masked]>
Cc: Algaili Ahmed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 2 Aug 2020 10:11:21 +0000

Hi Fauzan,

Find the attached approval.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, June 25, 2020 6:45 PM
To: ArishLaila <[email-masked]>; Jed Conlocops2 <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Algaili Ahmed <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Missing item// 6475259325
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist on below case.

Regards,
Fauzan

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 27 May, 2020 15:21:10
Subject: Missing item// 6475259325

Hi Team,

Kindly follow up with WH team for the missing item and also check with courier the exact status of the shipment# 45760795065 whether  the returned shipment is the whole shipment or the missing item.

Hi Team,

Problem Statement: (Missing item)

Order Date : 31-Mar-2020
Order ID: 6475259325
Tracking IDs : 45760795065 - 45760830614
Assistance Required: Need missing item
Issue Description: The customer placed order for 16 items but as per the customer he/she has only received 15 items, Under the consignment details we can see that all 16 items have been shipped/Delivered from our side.
The customer history: 1 ITEMS OUT OF 16 IS MISSING, CUSTOMER WANTS THE SAME ASAP. THE CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.
The missing item is 162161278 - - Juniors 21-Piece Gift Set the cost of the item is SAR 149.00.

Regards,
Algaily

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Subject: RE: Missing item/ refund approval/ 6475259325
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 2 Aug 2020 08:22:19 +0000

Proceed.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C53a1d305ee314e5b5ac308d836bd2c67%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637319533401336830&sdata=qFoujnQ9PVIigDYUxyotVyhtQSaH6rXGRaH1m7qytF4%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C53a1d305ee314e5b5ac308d836bd2c67%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637319533401346826&sdata=C55JDgxYfa71EcjV3z1d8kfmR%2Bs2lp3n1cj1MAEa9oc%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Sunday, August 2, 2020 11:07 AM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Missing item/ refund approval/ 6475259325
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below missing item.

This is the customer’s first order with us.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 1, 2020 4:03 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Haitham Lsm <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing item/ refund approval/ 6475259325

External email sender, please take precaution.

Hi jessie,

Problem Statement: Refund Approval

Ticket ID: 653798
Order Date: March 31, 2020
Order ID: 6475259325
AWB: 45760795065
Item iD: 162161278 - - Juniors 21-Piece Gift Set the cost of the item is SAR 149.00
Total Order Value: SAR 808.20

Issue Description: This KSA order has been placed on March 31, 2020 and was marked as delivered in multiple shipments  on the respective dates: April 6, 7, 2020.  However there is note on the Courier's portal that something has been returned to shipper. 3rd of May .Customer reported the above mentioned item missing.
Customer is chasing for the refund for the missing item and is insisting we get it done asap.

Case History: Customer contacted us on April 8, 2020 and the same was escalated to WH multiple times to confirm whether the item was shipped from our end. This is customer's first time ordering with us.

Request you to provide an approval of SAR 149 for the missing item.

Thank you for your help!

Regards,
Shakeeb

  _____

From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "Jed Conlocops2" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 25 June, 2020 20:14:59
Subject: Missing item// 6475259325

Hi Team,

Kindly assist on below case.

Regards,

Fauzan

  _____

From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 27 May, 2020 15:21:10
Subject: Missing item// 6475259325

Hi Team,

Kindly follow up with WH team for the missing item and also check with courier the exact status of the shipment# 45760795065 whether  the returned shipment is the whole shipment or the missing item.

Hi Team,

Problem Statement: (Missing item)

Order Date : 31-Mar-2020

Order ID: 6475259325

Tracking IDs : 45760795065 - 45760830614

Assistance Required: Need missing item

Issue Description: The customer placed order for 16 items but as per the customer he/she has only received 15 items, Under the consignment details we can see that all 16 items have been shipped/Delivered from our side.

The customer history: 1 ITEMS OUT OF 16 IS MISSING, CUSTOMER WANTS THE SAME ASAP. THE CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.

The missing item is 162161278 - - Juniors 21-Piece Gift Set the cost of the item is SAR 149.00.

Regards,

Algaily