Subject: RE: Late Delivery Order ID: 8379933212
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Escalations Dxbteam <[email-masked]>, Midhun Madhu <[email-masked]>, olm kuwait <[email-masked]>, ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>
Date: Sun, 2 Aug 2020 10:09:38 +0000

Hi Shakeeb,

Please find the attached approval.

From: Jessie Caparas <[email-masked]>
Sent: Sunday, August 2, 2020 11:09 AM
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Escalations Dxbteam <[email-masked]>; Midhun Madhu <[email-masked]>; olm kuwait <[email-masked]>; ecom cpkuwait <[email-masked]>; ecom cskuwait <[email-masked]>
Subject: RE: Late Delivery Order ID: 8379933212

Hi Shakeeb,

Will revert to you on this.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 1, 2020 2:24 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Delivery Order ID: 8379933212

External email sender, please take precaution.
Hi Jessie,

Need your assistance here as the issue is pending since long time.

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "olm kuwait" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 24 July, 2020 18:26:06
Subject: Re: Late Delivery Order ID:  8379933212

Any update ?

Customer is chasing us
the issue is pending since almost 3 months

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "olm kuwait" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 10 July, 2020 21:24:09
Subject: Re: Late Delivery Order ID:  8379933212

Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 27 June, 2020 16:30:58
Subject: Late Delivery Order ID:  8379933212

Hi Team,

Problem Statement: Late Delivery
Order Date : Apr 26, 2020
Order ID:  8379933212
Tracking ID: FP04280002469

Assistance Required: Need Urgent Delivery

Issue Description: The order was shipped from our side on Apr 28, 2020  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.

Regards,
Ebrahim Hageb

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Late Delivery Order ID: 8379933212
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>, Midhun Madhu <[email-masked]>, ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 2 Aug 2020 08:19:16 +0000

Hi @Midhun Madhu<mailto:[email-masked]> @ecom cpkuwait<mailto:[email-masked]> @ecom cskuwait<mailto:[email-masked]>,

Why it is pending from so long.

Hi @Jessie Caparas<mailto:[email-masked]>, Pls get this marked as cancelled & process manual refund.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C51a354ac855b4f560a6108d836bcbf89%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637319531575442833&sdata=rGcX9%2B7dYSNFnUOACNhi%2Bs9pylbnMkk3xIQ60VUcdbE%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C51a354ac855b4f560a6108d836bcbf89%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637319531575452827&sdata=wnjXY9pbfV55Bw7spD66eg5ats5kLJvT%2FxKq70PQCjk%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Sunday, August 2, 2020 11:09 AM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Late Delivery Order ID: 8379933212

@Sachin Maheshwari<mailto:[email-masked]>

Same case below where there has been no reply from WH and delivery team.

Please advise if we can refund.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 1, 2020 2:24 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Delivery Order ID: 8379933212

External email sender, please take precaution.

Hi Jessie,

Need your assistance here as the issue is pending since long time.

Regards
Shakeeb

  _____

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "olm kuwait" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 24 July, 2020 18:26:06
Subject: Re: Late Delivery Order ID:  8379933212

Any update ?

Customer is chasing us
the issue is pending since almost 3 months

  _____

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "olm kuwait" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 10 July, 2020 21:24:09
Subject: Re: Late Delivery Order ID:  8379933212

Hi Team,

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 27 June, 2020 16:30:58
Subject: Late Delivery Order ID:  8379933212

Hi Team,

Problem Statement: Late Delivery

Order Date : Apr 26, 2020

Order ID:  8379933212

Tracking ID: FP04280002469

Assistance Required: Need Urgent Delivery

Issue Description: The order was shipped from our side on Apr 28, 2020  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.

Regards,

Ebrahim Hageb