Subject: RE: Not shipped order / Refund approvaL// 8378617710
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 2 Aug 2020 10:07:58 +0000

Hi Shakeeb,

Find the attached approval.

From: Jessie Caparas <[email-masked]>
Sent: Sunday, August 2, 2020 10:58 AM
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Not shipped order / Refund approvaL// 8378617710

Hi Shakeeb,

Will revert to you on this.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 1, 2020 6:56 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Not shipped order / Refund approvaL// 8378617710

External email sender, please take precaution.
Hi jessie,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 1 August, 2020 16:22:07
Subject: Not shipped order / Refund approvaL// 8378617710

Hi Team

Problem Statement : Not shipped order / Refund approval.

Order Date : 18-Apr-2020

Order ID: 8378617710

Tracking ID : S001128741790

Total Price : KWD 32.00

Issue Description : The Customer placed the order on 18-Apr-2020, and it is pending since then, When tracking the order on the courier website showing cancelled incomplete pickup.

The issue was escalated to WH as well as updated on the manual refund sheet, however till now the refund has not been initiated.

Case history : The customer reached out to us on 30 of May and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history :  This is his second order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
Algaily.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Not shipped order / Refund approvaL// 8378617710
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 2 Aug 2020 08:23:48 +0000

Pls get this marked cancelled & process refund.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C7d53a6b5ad43447579a708d836bd6141%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637319534288310531&sdata=7TYAIAZ1qR5j4tgMQpDxjtbcPzRlm4HahRuQ7KDCLGY%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C7d53a6b5ad43447579a708d836bd6141%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637319534288320526&sdata=%2FQY5YOF11HulIdY%2FuW9jlxWN9pHiZwFdUM4wc6GjwM0%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Sunday, August 2, 2020 10:58 AM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Not shipped order / Refund approvaL// 8378617710
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below order worth KWD 53.68.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 1, 2020 6:56 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Not shipped order / Refund approvaL// 8378617710

External email sender, please take precaution.

Hi jessie,

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 1 August, 2020 16:22:07
Subject: Not shipped order / Refund approvaL// 8378617710

Hi Team

Problem Statement : Not shipped order / Refund approval.

Order Date : 18-Apr-2020

Order ID: 8378617710

Tracking ID : S001128741790

Total Price : KWD 32.00

Issue Description : The Customer placed the order on 18-Apr-2020, and it is pending since then, When tracking the order on the courier website showing cancelled incomplete pickup.

The issue was escalated to WH as well as updated on the manual refund sheet, however till now the refund has not been initiated.

Case history : The customer reached out to us on 30 of May and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history :  This is his second order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards

Algaily.