Subject: RE: Not shipped order / Refund approval// 8378458620
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 2 Aug 2020 10:06:25 +0000

Hi Shakeeb,

Find the attached approval.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, August 1, 2020 7:31 PM
To: Jessie Caparas <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Not shipped order / Refund approval// 8378458620

External email sender, please take precaution.
Hi Jessie,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 1 August, 2020 20:37:50
Subject: Not shipped order / Refund approval// 8378458620

Hi Team,

Problem Statement : Not shipped order / Refund approval.

Order Date : 17-Apr-2020

Order ID: 8378458620

Tracking ID : 100041448120

Total Price : KWD 37.25

Issue Description : The Customer placed the order on 17-Apr-2020, and it is pending since then, the order was updated on the manual refund sheet due to shipment

void when tracking the order on the courier website, However till now the refund has not been initiated.

Case history : The customer reached out to us on 16 of May and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history : The customer with us since 01/04/20 and this his 2nd order of total 7 orders.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Algaily.

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Subject: RE: Not shipped order / Refund approval// 8378458620
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 2 Aug 2020 08:24:14 +0000

Pls get this marked cancelled & process refund.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cecfcd90a040740580c5a08d836bd70cc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637319534548849369&sdata=cQXCzwyiZLrWQEWDEf1jI2nNKLLtGGzq3Hu2DBi%2BsXU%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cecfcd90a040740580c5a08d836bd70cc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637319534548849369&sdata=AV%2FOlYNTO%2F2a6P1Oi%2F3l5U9iRDG96RCFsIWZ22SSfqU%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Sunday, August 2, 2020 10:54 AM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Not shipped order / Refund approval// 8378458620

Hi Sachin,

Order has not been shipped at all and we need to refund KWD 58.50 back to the card.

Please advise if we can proceed.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 1, 2020 7:31 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Not shipped order / Refund approval// 8378458620

External email sender, please take precaution.

Hi Jessie,

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 1 August, 2020 20:37:50
Subject: Not shipped order / Refund approval// 8378458620

Hi Team,

Problem Statement : Not shipped order / Refund approval.

Order Date : 17-Apr-2020

Order ID: 8378458620

Tracking ID : 100041448120

Total Price : KWD 37.25

Issue Description : The Customer placed the order on 17-Apr-2020, and it is pending since then, the order was updated on the manual refund sheet due to shipment

void when tracking the order on the courier website, However till now the refund has not been initiated.

Case history : The customer reached out to us on 16 of May and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history : The customer with us since 01/04/20 and this his 2nd order of total 7 orders.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,

Algaily.