Subject: RE: Refund Approval - 7685857660
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 2 Aug 2020 07:23:34 +0000

Hi Apoorv,

Find the attached approval.

From: Jessie Caparas <[email-masked]>
Sent: Friday, July 31, 2020 11:10 AM
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Refund Approval - 7685857660

Hi @Apoorv Joshi<mailto:[email-masked]>

Will revert to you on this.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 31, 2020 9:26 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Refund Approval - 7685857660

External email sender, please take precaution.
Hi Jessie,

Problem Statement: Refund Approval

Ticket ID: 1188251
Order Date: Jun 3, 2020
Order ID: 7685857660
Item ID: 160175810 - - Juniors Solid Shorts with Pocket Detail and Elasticised Waistband
162205600 - - Juniors Applique Detail Round Neck T-shirt and Full Length Pyjama Set
162348250 - - Juniors Printed Shorts with Pocket Detail - Set of 2
162215661 - - Juniors Printed T-shirt with Round Neck and Short Sleeves
160175572 - - Juniors Crew Neck T-Shirt - Set of 2
AWB: 45442234353
Total Order Value: BHD 73.90

Issue Description: This BH order has been placed on Jun 3, 2020 and was delivered on June 10, 2020. Customer reported the above mentioned items missing. Value of the missing items is BHD 18.95.

Customer is chasing for the refund and is insisting we get it done asap.

Case History: Customer contacted us on June 10, 2020 and the same was escalated to WH multiple times however, they have mentioned that all the 16 items were handed over to Courier under a single package. As per courier they have delivered the package they received.

Customer's History: Customer is shopping with us since 2018 and has a total of 19 completed orders valuing a total of BHD 947.49. Customer has no previous/similar reported cases,

Assistance required: Request you to provide an approval of BHD 18.95 for the missing item and assist in closing this case.

Thank you for your help!

Regards,
Apoorv
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Subject: RE: Refund Approval - 7685857660
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sat, 1 Aug 2020 08:23:40 +0000

Pls proceed

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1eeed867f908414992e008d835f43287%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637318670216861683&sdata=JQmN4a1IfexARHFHPFsgJFCwQepNMT8w35kAk4af8sM%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1eeed867f908414992e008d835f43287%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637318670216871678&sdata=rVwFbcwHH2%2BQI2y0L0Qkz6u7z3cHyOVX%2B9ZjzSWvkOY%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Friday, July 31, 2020 11:10 AM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund Approval - 7685857660

Hi @Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below missing item/s.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 31, 2020 9:26 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Refund Approval - 7685857660

External email sender, please take precaution.

Hi Jessie,

Problem Statement: Refund Approval

Ticket ID: 1188251

Order Date: Jun 3, 2020

Order ID: 7685857660

Item ID: 160175810 - - Juniors Solid Shorts with Pocket Detail and Elasticised Waistband

162205600 - - Juniors Applique Detail Round Neck T-shirt and Full Length Pyjama Set

162348250 - - Juniors Printed Shorts with Pocket Detail - Set of 2

162215661 - - Juniors Printed T-shirt with Round Neck and Short Sleeves

160175572 - - Juniors Crew Neck T-Shirt - Set of 2

AWB: 45442234353

Total Order Value: BHD 73.90

Issue Description: This BH order has been placed on Jun 3, 2020 and was delivered on June 10, 2020. Customer reported the above mentioned items missing. Value of the missing items is BHD 18.95.

Customer is chasing for the refund and is insisting we get it done asap.

Case History: Customer contacted us on June 10, 2020 and the same was escalated to WH multiple times however, they have mentioned that all the 16 items were handed over to Courier under a single package. As per courier they have delivered the package they received.

Customer's History: Customer is shopping with us since 2018 and has a total of 19 completed orders valuing a total of BHD 947.49. Customer has no previous/similar reported cases,

Assistance required: Request you to provide an approval of BHD 18.95 for the missing item and assist in closing this case.

Thank you for your help!

Regards,
Apoorv