Subject: RE: Refund Issue SADAD
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 2 Aug 2020 07:17:58 +0000

Hi Seeta,

Raise this to JIRA

From: Seeta Seeta <[email-masked]>
Sent: Friday, July 31, 2020 2:56 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Hafizullah Lsm <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Issue SADAD

External email sender, please take precaution.
Hi Team,

With reference to the order number 6492767234, the order is marked as NDR and the customer used sadad payment method.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 31 July, 2020 16:02:25
Subject: Refund Issue              SADAD

Hi Team,

Problem Statement: Refund Issue

Order Date : May 18, 2020
Order ID: 6492767234

Tracking ID: S000834144436
Order Status: NOT_DELIVERED
RMA : 23905350

Assistance Required: Need Refund

Issue Description: The order Is NDR and Refund status is " REFUND_PROCESSED" but when we see the RMA value so there is no amount :

(PG Value   RV Value  Cash Value    My Credit)

       0               0                 0                     0
and the customer has confirmed that he did not receive the amount and he is demanding refund and it is paid by SADAD so we request to check this order and arrange the refund on your priority basis.

Bank details if need :
Account holder name: Nouf Muhammad Al-Balawi
Bank's name: Al-Rajhi Bank
Branch Name: Al Qurayyat Branch
Account Number: 111608016017275
IBAN number: SA5780000111608016017275
Account type: Hisab Jari

Regards,
Hafizullah

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