Subject: RE: Need Approval for refund #6487958910
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Sankar T <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Malik Ismail <[email-masked]>, Seeta Seeta <[email-masked]>, Hafizullah Lsm <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 2 Aug 2020 07:13:12 +0000

Hi Shakeeb,

This has been marked as Lost in transit and refund processed however refund got rejected.

FYI @Sankar T<mailto:[email-masked]> to be added in your list please.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, August 1, 2020 12:21 PM
To: Jessie Caparas <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Malik Ismail <[email-masked]>; Seeta Seeta <[email-masked]>; Hafizullah Lsm <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Need Approval for refund #6487958910

External email sender, please take precaution.
Hi Jessie,

Any update ?

Regards
Shakeeb

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 27 July, 2020 22:08:49
Subject: RE: Need Approval for refund #6487958910

Hi Fauzan,

Will revert on this.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 27, 2020 5:29 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Hafizullah Lsm <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Need Approval for refund #6487958910
Importance: High

External email sender, please take precaution.
Hi Team,

kindly assist us to get refund approval for the below case.

Thank for your help.

Regards,
Fauzan

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 27 July, 2020 16:20:50
Subject: Need Approval for refund

Hi Team,

Problem Statement: Refund Not Processed

Order Date : May 1, 2020
Order ID : 1165747
Order ID: 6487958910
Tracking ID: 45947501832
Total Price: SAR375.20

Assistance Required: Need Approval for refund

Issue Description: The customer placed an order on May 1, 2020, and as per Hybris the order was shipped on 4 May 2020, but when we track the shipment so the tracing ID is Invalid and I have added in Manual Refund Google Sheet for a refund on 08 June 2020.

Case History: The customer reached out to us on 7 June 2020 for the follow up for the refund.

Customer's History: The customer has placed his 1st order with us.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,
Hafizullah.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: Need Approval for refund #6487958910
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 27 Jul 2020 19:09:49 +0000

Approved

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1442b39661b84d29a48408d83260a249%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637314737901379255&sdata=OYisbnGbAl0MQIwI%2BuXZigqfJAM2JQxpkvb4X%2FfcJX0%3D&reserved=0>
  _____

From: Jessie Caparas <[email-masked]>
Sent: Monday, July 27, 2020 8:38:42 PM
To: Prakash Iyangar <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Need Approval for refund #6487958910

Hi Prakash,

Need your approval to manually refund the below order.

Tracking order is showing as invalid and courier team doesn’t have it.

@Mohammed Awad MohammedGaily<mailto:[email-masked]> can you please help confirm if this item is physically in the warehouse?

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, July 27, 2020 5:29 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Hafizullah Lsm <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Need Approval for refund #6487958910
Importance: High

External email sender, please take precaution.

Hi Team,

kindly assist us to get refund approval for the below case.

Thank for your help.

Regards,

Fauzan

  _____

From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 27 July, 2020 16:20:50
Subject: Need Approval for refund

Hi Team,

Problem Statement: Refund Not Processed

Order Date : May 1, 2020

Order ID : 1165747

Order ID: 6487958910

Tracking ID: 45947501832

Total Price: SAR375.20

Assistance Required: Need Approval for refund

Issue Description: The customer placed an order on May 1, 2020, and as per Hybris the order was shipped on 4 May 2020, but when we track the shipment so the tracing ID is Invalid and I have added in Manual Refund Google Sheet for a refund on 08 June 2020.

Case History: The customer reached out to us on 7 June 2020 for the follow up for the refund.

Customer's History: The customer has placed his 1st order with us.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,

Hafizullah.