Subject: RE: Pending order / refund approval 8377843177
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Haithm Saeed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 2 Aug 2020 07:07:12 +0000

Hi Shakeeb,

Will revert to you on this.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, August 1, 2020 3:54 PM
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Haithm Saeed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Pending order / refund approval 8377843177

External email sender, please take precaution.
Hi jessie,

Problem Statement: Refund Approval

Ticket ID: 1122010
Order Date: April 15, 2020
Order ID: 8377843177
AWB: FP04170100024
Total Order Value: KWD 111.89

Issue Description: This Kuwait order has been placed on April 15, 2020 and no update on tracking since then. The order status is still showing shipped and the refund has still not been initiated.

Customer is chasing for the refund and is insisting we get it done asap.

Case History: Customer contacted us on May 31 30, 2020 and the same was escalated to LMG and WH multiple times. We have received no response since then.

Customer's History: Customer is shopping with us since April 2020 and has a total of 3 completed orders. Value of the completed orders is KWD 277.44. Customer has no previous/similar cases.

Assistance Required: Request you to provide an approval of KWD 110.74 for this order and assist in marking this order as Lost in Transit/warehouse so we can close this case.

Thank you for your help!

Regards,
Shakeeb

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