Subject: RE: Refund approval./ 9784783597
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 2 Aug 2020 06:51:43 +0000

Hi Shakeeb,

Create RMA as undelivered to customer and raise a JIRA for it including the screenshot as a proof that order has been returned to us.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, August 1, 2020 7:36 PM
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval./ 9784783597

External email sender, please take precaution.
Hi Jessie,
Order ID: 9784783597
Tracking ID : 1000006777388

this has been returned to the WH, but the same has not been updated on hybris
Please assist in order to get the customer refunded ASAP

Regards
Shakeeb

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 31 July, 2020 18:17:33
Subject: Refund approval./ 9784783597

Hi Team

Problem Statement :  Refund approval.

Ticket id : 1167428
Order Date : May 28, 2020
Order ID: 9784783597
Tracking ID : 1000006777388

Total Price : AED159.40

Issue Description : The Customer placed the order on  May 28, 2020  , and it is pending since then,  However  according to the courier partner the shipment has been returned to the warehouse but the refund still has not been processed .
Case history : The customer reached out to us  7 Jun 2020   and since then the issue was escalated to the courier partner and the confirmed with us that the order has been returned.

Customer's history : the customer is with us  5/28/20 and this is his  first  order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
Asjad.

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