Subject: RE: Refund/ 8375615329
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>, KWI CustomerSupport <[email-masked]>, Midhun Madhu <[email-masked]>, Reddy Prasad <[email-masked]>
Date: Sun, 2 Aug 2020 06:50:52 +0000

Hi Shakeeb,

The other team was able to convince the customer for a voucher refund.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, August 1, 2020 7:39 PM
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>; KWI CustomerSupport <[email-masked]>; Midhun Madhu <[email-masked]>; Reddy Prasad <[email-masked]>
Subject: Re: Refund/ 8375615329

External email sender, please take precaution.
Hi Jessie,

Need your advise here to close the issue.

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "KWI CustomerSupport" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 23 July, 2020 22:17:17
Subject: Re: Refund/ 8375615329

Any update ?

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "KWI CustomerSupport" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 10 July, 2020 21:54:07
Subject: Re: Refund/ 8375615329

Hi Team,

Order : 8375615329
Tracking ID : 100041116191
Please refund the customer as you did not complete the delivery and got the amount from the customer

Regards
Shakeeb

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 7 July, 2020 13:50:10
Subject: Refund/ 8375615329

Hi team,

with reference to order number 8375615329

The order was placed as cash on delivery but the customer is claiming that he has paid for the order but  the order was returned to the warehouse and refund is not processed.
kindly check the attached details and process the refund asap.

Regards,
Asjad.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Voucher for order 8375615329
From: Ali Mkhaimer <[email-masked]>
To: Namrita Kanjani <[email-masked]>, Ron Thomas <[email-masked]>, Raveen Sethupathy <[email-masked]>
Cc: Nour Hanayneh <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Rawan Barghouth <[email-masked]>, Amani Khraisat <[email-masked]>, Escalations Dxbteam <[email-masked]>, ccbackoffice <[email-masked]>, Sachin Maheshwari <[email-masked]>, Lena Abbad <[email-masked]>
Date: Fri, 24 Jul 2020 12:37:08 +0000

External email sender, please take precaution.

Dear All,

Please issue a voucher with amount of 30 KWD applicable in Splash with threshold of  35 KWD valid for 6 months.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 79 175 7169

E: mailto:[email-masked]

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