Subject: RE: Refund Approval - Missing Items - Ticket ID 1242459
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 2 Aug 2020 06:23:49 +0000

Hi Shakeeb,

Will revert to you on this.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, August 1, 2020 8:02 PM
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Approval - Missing Items - Ticket ID 1242459

External email sender, please take precaution.
Hi jessie,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 26 July, 2020 19:56:54
Subject: Refund Approval - Missing Items - Ticket ID 1242459

Hi Team,
With reference to the order number: 6201425752
160726253 - - Makeup Revolution Conceal and Define Concealer

Customer placed the above order on June 19, 2020 and was delivered on June 22, 2020. Customer has reported the above mentioned item as missing. Value of the missing items is SAR 102. Total value of the order is SAR 325.

We have escalated the same multiple times to the warehouse to confirm if the item were shipped but no response received.

Please assist in closing this case. This is customer's first order with us.

Regards,
Nikhil.

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