Subject: FW: Refund not credited - 8386838407
From: Jessie Caparas <[email-masked]>
To: "Rashid Gafoor Kaskar" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 2 Aug 2020 06:04:28 +0000

@Rashid Gafoor  Kaskar<mailto:[email-masked]>

Please look into the below case.

From: Apoorv Joshi <[email-masked]>
Sent: Friday, July 31, 2020 1:13 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Fwd: Refund not credited - 8386838407

External email sender, please take precaution.
Hi Team,

Kindly assist with the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 30 July, 2020 23:16:33
Subject: Refund not credited - Ticket ID 1183523

Dear Team,
The customer has come back to us with the statement and complaining that the refund has not been credited to his account yet. Attached statement for your reference.

Problem Statement: Refund Not Processed
Order Date : June 09, 2020
Order ID: 8386838407
Return Tracking ID: N.A
Assistance Required: Process refund asap.

Issue Description: The attached statement as shared by the customer.

PASSWORD FOR THE STATEMENT IS 279100507758.

Regards,
Nikhil

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